Job Description

You are a strategic thinker passionate about driving measurable efficiency and transformation across CCB F&BM. Yes? You have found the right team.

As a Senior Associate, Process Excellence & Transformation within CCB Finance & Business Management (F&BM), you will spend each day building a centralized, persona-driven engagement model and creating a single source of truth for transformation use cases. You will be responsible for delivering quantifiable improvements through AI use cases, standardized governance, disciplined program/project management, and Lean (DMAIC) practices.

Our CCB F&BM transformation teams are responsible for a wide range of activities including identifying and prioritizing efficiency opportunities across sub‑LOBs, establishing consistent operating models and governance routines, and executing change that improves outcomes in a sustainable, well-controlled way.

Job Responsibilities

Build and maintain a living “golden resource” linking Team ↔ Technology ↔ Change Journey across sub‑LOBs.
Design and operationalize a centralized, persona-driven engagement model, mapping job families to impacted users, themes, and adoption requirements.
Source, intake, and prioritize thematic efficiency and AI transformation use cases across sub‑LOBs using standardized forms and processes.
Document team/tool ownership, impacted processes, current status, and a 12–24 month roadmap to create a single source of truth.
- Scale proof-of-concept work into production-ready artifacts that can be used in strategy discussions and before launching new use cases.
- Align priorities and outcomes with sub‑LOB leadership (N‑1), clarifying ownership, decisions, and success measures.
Standardize execution through Agile discipline and governance routines, including JIRA hygiene, review checkpoints, and timely sign-offs.
Partner with Controls stakeholders to align initiatives to Controls OKRs, streamline SOPs, and identify control-aligned efficiency opportunities.
Coordinate delivery with STO/execution partners by managing dependencies, tracking progress, and escalating risks and delays.
Maintain a single authoritative repository for historical, current, and pipeline transformation work and enable leadership visibility via JIRA dashboards.
Lead Lean (DMAIC) deep-dives to deliver measurable, systemic improvements with sub‑LOB sign-off and adoption.

Required Qualifications, Capabilities, and Skills

Demonstrate 6+ years of experience in process excellence, transformation, program/project management, or operational strategy (financial services beneficial).
Lead cross-functional workstreams with senior stakeholder alignment, including N‑1 engagement and decision-making.
Active development experience to build solutions using IS solutions- Python, Pyspark, Alteryx
Execute disciplined intake-to-delivery lifecycle management, including governance cadence, dependency/risk management, and closure.
Apply hands-on Agile delivery practices and use JIRA for tracking, reporting, and dashboarding.
Communicate clearly in writing and verbally, including executive-ready updates and crisp decision asks.
Build and sustain an adopted “golden resource” mapping Team–Tool–Process–Change Journey with a 12–24 month outlook.
Deliver measurable outcomes through standardized operating models, reusable repositories, and end-to-end workstreams with documented stakeholder buy-in.

Preferred Qualifications, Capabilities, and Skills

Active development experience to build solutions using IS solutions- Databricks, Snowflake, Atoti, Sigma, Tableau
- Apply exposure to intelligent automation and analytics enablement and adoption in enterprise environments.
Hold Lean Six Sigma certification (Green Belt/Black Belt) or demonstrate successful DMAIC delivery experience.

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

Process Excellence and Transformation- Associate

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