Work Timings: 7:00 AM – 4:00 PM (flexible shift when working from Andheri) Working Days: Monday to Friday (1st & 3rd Saturdays working)
Designated Partner Colleges & IIDE Andheri Campus
IIDE is India's most trusted digital marketing school, offering Digital Business government-recognized programs across online, offline, undergraduate, and postgraduate formats. The Lead – College Operations & Student Success owns end-to-end academic outcomes, student success, engagement, and operational excellence across one or more partner colleges. The role is accountable for batch-wise performance, failure-rate reduction, student retention, and overall program quality, while building strong college partnerships and leading high-performing on-ground teams. This is a leadership role that blends academic outcome ownership, student experience design, stakeholder management, and people leadership to drive measurable impact at scale.

Academic Performance & Quality

Own academic performance across colleges and batches using assessments, results, and learning data
Identify performance gaps at the student, subject, trainer, or batch level and diagnose root causes.
Design and execute corrective academic interventions including remedial, trainer support, and content reinforcement
Collaborate with academic and training teams to improve learning outcomes and reduce failure rates
Ensure consistent academic quality and adherence to program standards across colleges

Identify at-risk students or batches early and drive timely academic or engagement interventions.
Ensure a strong student experience through industry exposure, community-building, and structured engagement initiatives
Drive student advocacy, referrals, and positive brand representation within partner colleges.

Student Culture, Events & Brand Building
Lead end-to-end planning and execution of partner college fests and major on-campus events, including concept design, coordination, execution, and IIDE brand integration
Build a strong on-campus student culture through academic, cultural, and community-led initiatives
Encourage students to build personal brands through content, projects, competitions, and industry visibility
Ensure consistent execution of engagement and brand initiatives through on-ground teams

Review trainer effectiveness through feedback, classroom observations, and academic outcomes
Maintain a scalable and reliable trainer pool to ensure continuity and academic quality
Plan and execute industry-led masterclasses and super sessions to enhance student learning and networking.

Own end-to-end performance of assigned college partnerships
Lead strategic discussions with college leadership on academic outcomes, engagement, and partnership growth.
Drive regular performance reviews, feedback, coaching, and capability-building initiatives.
Address performance gaps through training, role realignment, or exits when required
Data Ownership & Operational Excellence
Own accurate creation, maintenance, tracking, and analysis of academic, student, and operational data including attendance, assessments, assignments, results, and batch records
Use data to drive reviews, insights, and corrective actions across academics, engagement, and operations.

4–8 years of experience owning academic operations, student success, or education programs with measurable outcome responsibility

Proven experience managing multi-college, multi-batch, or large-scale education programs end-to-end
Demonstrated impact in improving academic outcomes including pass rates, failure reduction, retention, and batch performance
Experience hiring, scaling, and managing on-ground teams with clear ownership of team performance.
Data-driven decision-maker with a structured approach to problem-solving
MBA / PGDM preferred
Based in Mumbai or open to frequent travel across partner colleges

Postgraduate Programmes Coordinator

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