This role within the IT Services sector focuses on driving personal loan sales and managing client relationships. The primary objective is to generate new business leads, convert them into active loan applications, and ensure a seamless customer experience throughout the lending process. This position is vital for expanding the company's loan portfolio and maintaining high standards of service delivery in a competitive financial environment.
Responsibilities
Actively generate and qualify new leads to fuel the sales pipeline for personal loan products.
Engage with potential customers to understand their financial needs and present suitable loan solutions.
Guide applicants through the entire loan processing lifecycle, ensuring all documentation is accurate and complete.
Conduct follow-up interactions to address inquiries, negotiate terms, and finalize loan agreements.
Leverage strong communication abilities to build trust and maintain long-term customer relationships.
Demonstrate in-depth knowledge of personal loan products to provide expert guidance and support.
Utilize negotiation techniques to close deals and achieve individual and team sales targets.
Requirements
Requirements:
Possess at least six months of relevant work experience in sales or customer service.
Demonstrate excellent verbal and written communication skills.
Exhibit proficiency in managing customer relationships and handling inquiries professionally.
Show capability in lead generation, conversion strategies, and sales follow-ups.
Display strong persuasive abilities and negotiation skills to secure loan approvals.
Maintain a solid understanding of personal loan structures and application procedures.
Ability to process loan applications efficiently and accurately.
Proven track record in personal loan sales and converting prospects into clients.
Key Responsibilities · Make outbound calls to customers regarding overdue personal loan accounts. · Follow up with customers for pending dues and loan repayments. · Negotiate payment commitments and encourage timely repayments. · Record customer interactions, payment commitments, and follow-up details in the CRM and LMS ...
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