Outlet Manager All Day Dining - Fairmont Agra in Agra, भारत
FAIRMONT
Full-timeStandard weekly hours
Agra, भारत
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Job Description
Oversee the daily operations of the All Day Dining outlet, ensuring seamless service delivery and adherence to Fairmont's luxury hospitality standards
Manage and supervise the dining team, including servers, kitchen staff, and support personnel, whilst fostering a positive and professional work environment
Develop and implement operational strategies to maximise revenue, optimise costs, and enhance profitability of the outlet
Ensure consistent delivery of exceptional culinary experiences and service quality in accordance with established standard operating procedures
Monitor food and beverage inventory, manage stock levels, and coordinate with procurement to maintain optimal supplies
Maintain rigorous health, safety, and hygiene standards, ensuring full compliance with local regulations and Fairmont policies
Conduct regular staff training and development programmes to enhance service excellence, product knowledge, and customer engagement skills
Analyse guest feedback and implement corrective measures to continuously improve service quality and guest satisfaction
Manage guest relations and handle complaints professionally, ensuring swift resolution and guest retention
Prepare and present regular performance reports, including financial analysis, occupancy rates, and operational metrics to senior management
Collaborate with the culinary team to develop innovative menus, seasonal offerings, and special dining experiences
Coordinate with other departments (housekeeping, front office, marketing) to ensure integrated guest experiences and cross-departmental support
Implement cost control measures, manage budgets effectively, and identify opportunities for operational efficiency improvements
Ensure the outlet maintains an inviting ambiance through proper maintenance of facilities, décor, and dining equipment
Qualifications
Minimum 7-8 years of experience in food and beverage management, with at least 3 years in a supervisory or management role within a luxury hospitality environment
Proven track record of successfully managing full-service dining outlets with revenue responsibility
Strong knowledge of food safety, hygiene standards, and compliance with local health and safety regulations
Excellent leadership and people management skills with the ability to motivate and develop diverse teams
Proficiency in financial management, budgeting, and P&L analysis
Demonstrated expertise in guest relations and complaint resolution
Fluency in English; additional language proficiency is advantageous
Proficiency in hospitality management systems and point-of-sale (POS) software
Diploma or degree in Hotel Management, Hospitality Management, or Food and Beverage Management
Experience working with luxury hotel brands or Michelin-starred establishments
Experience in revenue management and yield optimisation strategies
Demonstrated success in implementing operational efficiency improvements and cost control measures
Strong organisational and time management skills with the ability to multitask in a fast-paced environment
Excellent communication and interpersonal skills with a customer-centric approach
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