Order Management Associate in भारत

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Order Management Associate based in India . Join a dynamic supply chain team supporting customer order management and invoicing within the life sciences and biotechnology industry. In this role, you will help ensure that customer orders are evaluated, processed, and invoiced accurately and efficiently. You will serve as an important point of contact for customer queries, providing timely responses and effective solutions. Your attention to detail and commitment to customer satisfaction will contribute to smooth order fulfilment and reliable business operations. Working closely with operations and other internal stakeholders, you will help maintain accurate records and support efficient order-to-cash processes. This opportunity is ideal for a customer-focused professional who enjoys administrative precision, problem-solving, and working in a structured operational environment. Based in Bangalore, the position offers exposure to international business processes and opportunities to develop expertise in order management systems. Accountabilities - Customer Order Evaluation: Review incoming customer orders for completeness, accuracy, and compliance with established procedures before processing. - Order Processing: Enter and manage customer orders accurately, ensuring that relevant information is recorded correctly and processed within expected timelines. - Customer Invoicing: Prepare and process customer invoices, verifying order details and maintaining accurate billing information. - Customer Query Management: Independently handle customer enquiries related to orders, invoices, and associated processes, providing clear and timely responses. - Order Accuracy and Documentation: Maintain reliable order records and supporting documentation while minimising processing errors and discrepancies.

- Cross-Functional Coordination: Collaborate with operations, supply chain, and other relevant teams to resolve order-related issues and support smooth workflows. - Process Compliance: Follow established order management procedures and quality standards to ensure consistency, accuracy, and operational efficiency. - Continuous Improvement: Identify recurring issues and opportunities to improve order processing accuracy, customer service, and overall workflow efficiency. Requirements - Order Management Skills: Demonstrated ability to evaluate, process, and manage customer orders accurately, with strong attention to detail. - Customer Focus: A customer-oriented mindset and the ability to manage enquiries professionally while maintaining a positive customer experience. - Communication Skills: Strong written and verbal communication skills, with the ability to explain information clearly and resolve customer queries effectively. - Analytical and Problem-Solving Abilities: Capacity to identify order discrepancies, investigate issues, and implement appropriate solutions. - Organisational Skills: Ability to manage multiple orders and customer requests, prioritise tasks, and meet deadlines without compromising accuracy. - Technical Proficiency: Comfort working with business systems and digital tools used for order processing, invoicing, and customer relationship management. - Preferred System Experience: Familiarity with Microsoft CRM (MSCRM) or Microsoft Dynamics 365 (D365) is an advantage. - Teamwork and Accountability: Ability to work independently on customer queries while collaborating effectively with colleagues across operational functions. - Professional Approach: Reliability, adaptability, and a commitment to maintaining high standards of service and data accuracy. Benefits - Competitive Benefits Package: Access to a range of employee benefits designed to support professional and personal wellbeing.