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Vacancy description

Oracle Fusion Cloud SCM - Service Logistics Functional Consultant in Hyderabad, भारत

dotSolved System Inc.

  • HybridMix of office and remote
  • Full-timeStandard weekly hours

Hyderabad, भारत

Position - Oracle Fusion Cloud SCM – Service Logistics Functional Consultant

Exp – 5+Years

Location – Chennai/Hyderabad/Pune/Gurgaon/Bangalore - Hybrid

Shift timing - 2.00PM to 11.00PM IST

About the role: We are seeking an experienced Oracle Fusion Cloud SCM – Service Logistics Functional Consultant to join our support engagement team. This position is tailored for professionals with over 5 years of hands-on functional experience in Oracle Fusion Cloud Service Logistics and the broader Supply Chain Management (SCM) suite. The role’s principal focus is on post-implementation system support, troubleshooting, minor enhancements, and ongoing process optimization for global or multi-location environments.

Key Responsibilities:

Application Support & Troubleshooting:

  • Deliver functional support for Oracle Fusion Cloud Service Logistics, addressing user queries, incidents, and service requests within agreed SLAs.

  • Troubleshoot and analyze issues relating to service work order management, spare parts inventory, debrief, logistics, returns, and field service operations.

  • Collaborate with technical teams and/or Oracle Support on product defects, complex root cause analysis, and systemic issue resolution.

  • Provide support for period-end processing and key business cycles involving service and logistics modules.

System Enhancements & Change Management:

  • Gather, review, and analyze enhancement requests or changing business requirements for Service Logistics processes.

  • Implement configuration updates, minor enhancements, and participate in testing (unit, UAT, regression) for new features and quarterly Oracle releases.

  • Support interface/integration processes with Inventory, Procurement, Order Management, Procurement, and Field Service modules.

User Training & Documentation:

  • Create and update user manuals, process flow documents, quick reference guides, and standard operating procedures for Service Logistics processes.

  • Conduct training sessions, user onboarding, and knowledge transfer workshops for business users and fellow support personnel.

Stakeholder Engagement & Communication:

  • Serve as the go-to SME and main point of contact for Service Logistics functional support.

  • Work effectively with end users, business process owners, IT, and external partners to resolve challenges and deliver optimal user experiences.

  • Provide regular updates on incident status, system changes, and process improvements to business leaders and project stakeholders

Continuous Improvement & Best Practices:

  • Proactively identify system gaps and process improvement opportunities based on user feedback and support analysis.

  • Recommend and help implement Oracle Cloud Service Logistics best practices to improve efficiency and compliance.

  • Stay updated on Oracle Fusion Cloud releases and their impact on Service Logistics and related SCM modules

Required Skills & Qualifications

  • Bachelor’s or Master’s degree in Supply Chain, Business, Information Technology, Engineering, or a related field.

  • Minimum of 5 years of hands-on functional experience with Oracle Fusion Cloud Service Logistics or related Oracle SCM modules.

  • Strong understanding of service logistics processes, including service work orders, parts planning, field service, debrief, returns, and service billing.

  • Demonstrated success in supporting, configuring, and troubleshooting Oracle Fusion Cloud SCM applications.

  • Familiarity with business process mapping, change management, and ticketing systems.

  • Excellent analytical, communication, and documentation skills.

  • Experience collaborating in global, multi-location support environments.

  • Oracle Cloud certification in Service Logistics or SCM modules (preferred but not mandatory).

Preferred Skills

  • Experience with adjacent modules such as Oracle Fusion Inventory, Order Management, Procurement, and Field Service.

  • Exposure to ITIL processes and enterprise support tools (ServiceNow, JIRA, Remedy, etc.).

  • Hands-on experience with integrations, data migration, and custom reporting.

  • Managed service or Application Maintenance & Support (AMS) background.

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