Position - Oracle Fusion Cloud SCM – Service Logistics Functional Consultant

Exp – 5+Years

Location – Chennai/Hyderabad/Pune/Gurgaon/Bangalore - Hybrid

Shift timing - 2.00PM to 11.00PM IST

About the role: We are seeking an experienced Oracle Fusion Cloud SCM – Service Logistics Functional Consultant to join our support engagement team. This position is tailored for professionals with over 5 years of hands-on functional experience in Oracle Fusion Cloud Service Logistics and the broader Supply Chain Management (SCM) suite. The role’s principal focus is on post-implementation system support, troubleshooting, minor enhancements, and ongoing process optimization for global or multi-location environments.

Key Responsibilities:

Application Support & Troubleshooting:

Deliver functional support for Oracle Fusion Cloud Service Logistics, addressing user queries, incidents, and service requests within agreed SLAs.
Troubleshoot and analyze issues relating to service work order management, spare parts inventory, debrief, logistics, returns, and field service operations.
Collaborate with technical teams and/or Oracle Support on product defects, complex root cause analysis, and systemic issue resolution.
Provide support for period-end processing and key business cycles involving service and logistics modules.

System Enhancements & Change Management:

Gather, review, and analyze enhancement requests or changing business requirements for Service Logistics processes.
Implement configuration updates, minor enhancements, and participate in testing (unit, UAT, regression) for new features and quarterly Oracle releases.
Support interface/integration processes with Inventory, Procurement, Order Management, Procurement, and Field Service modules.

User Training & Documentation:

Create and update user manuals, process flow documents, quick reference guides, and standard operating procedures for Service Logistics processes.
Conduct training sessions, user onboarding, and knowledge transfer workshops for business users and fellow support personnel.

Stakeholder Engagement & Communication:

Serve as the go-to SME and main point of contact for Service Logistics functional support.
Work effectively with end users, business process owners, IT, and external partners to resolve challenges and deliver optimal user experiences.
Provide regular updates on incident status, system changes, and process improvements to business leaders and project stakeholders

Continuous Improvement & Best Practices:

Proactively identify system gaps and process improvement opportunities based on user feedback and support analysis.
Recommend and help implement Oracle Cloud Service Logistics best practices to improve efficiency and compliance.
Stay updated on Oracle Fusion Cloud releases and their impact on Service Logistics and related SCM modules

Required Skills & Qualifications

Bachelor’s or Master’s degree in Supply Chain, Business, Information Technology, Engineering, or a related field.
Minimum of 5 years of hands-on functional experience with Oracle Fusion Cloud Service Logistics or related Oracle SCM modules.
Strong understanding of service logistics processes, including service work orders, parts planning, field service, debrief, returns, and service billing.
Demonstrated success in supporting, configuring, and troubleshooting Oracle Fusion Cloud SCM applications.
Familiarity with business process mapping, change management, and ticketing systems.
Excellent analytical, communication, and documentation skills.
Experience collaborating in global, multi-location support environments.
Oracle Cloud certification in Service Logistics or SCM modules (preferred but not mandatory).

Preferred Skills

Experience with adjacent modules such as Oracle Fusion Inventory, Order Management, Procurement, and Field Service.
Exposure to ITIL processes and enterprise support tools (ServiceNow, JIRA, Remedy, etc.).
Hands-on experience with integrations, data migration, and custom reporting.
Managed service or Application Maintenance & Support (AMS) background.

Oracle Fusion Cloud SCM - Service Logistics Functional Consultant

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