Operations Manager in Nagar, भारत

HRorion is hiring on behalf of a distinctive boutique mountain retreat located in Hamta, near Manali, Himachal Pradesh. Set amid the Himalayan landscape, the property offers an intimate, nature-led guest experience in a remote mountain setting. With a focus on personalised hospitality, quality food and attentive service, the operation requires team members who are hands-on, adaptable and comfortable taking personal ownership of their responsibilities. The location also requires readiness to work through challenging winter conditions and adapt to the practical demands of a mountain property.

About the Role

We are seeking a practical, guest-focused Operations Manager to take ownership of day-to-day property operations. This is a hands-on position suited to someone who can coordinate multiple functions, maintain service standards, supervise a small team and step in personally whenever required. The successful candidate should be comfortable working in a remote mountain location, managing operational challenges and ensuring a smooth guest experience despite seasonal and logistical constraints.

Requirements

Key Responsibilities

1. Guest Experience and Front Office

• Manage guest communication, arrivals, departures and overall guest experience.
  

• Handle complaints and service issues promptly, professionally and effectively.
  

• Coordinate guest requests and ensure clear communication across the team.
  

• Monitor feedback and identify opportunities to improve service delivery.
  

2. Daily Operations and Team Management

• Coordinate front office, housekeeping and food and beverage operations.
  

• Train, guide and supervise staff to maintain service and operating standards.
  

• Ensure daily tasks, guest requirements and operational priorities are completed on time.
  

• Remain actively involved in daily operations and provide hands-on support when required.
  

3. Purchasing, Inventory and Cost Control

• Plan purchasing requirements and coordinate procurement of supplies.
  

• Maintain stock records and monitor consumption, wastage and daily expenses.
  

• Support cost control while maintaining guest service and product quality.
  

• Coordinate with the kitchen team on food supplies and inventory requirements.
  

4. Maintenance and Property Upkeep

• Coordinate routine maintenance, vendor visits and repair work.
  

• Identify basic electrical or plumbing issues and safely troubleshoot routine problems within personal competence.
  

• Escalate technical work to qualified professionals whenever required.
  

• Follow up on maintenance issues affecting guest comfort, safety or daily operations.
  

5. Records and Communication

• Maintain accurate operational records, expense details, inventory information and relevant reports.
  

• Communicate operational updates, issues and requirements proactively to the owners.
  

• Identify recurring problems and recommend practical improvements.
  

Essential Requirements

• Relevant hotel or property operations experience with responsibility across multiple departments.
  

• Strong guest communication, complaint handling and service recovery skills.
  

• Experience supervising staff and coordinating front office, housekeeping and F&B functions.
  

• Practical understanding of purchasing, inventory, expenses and cost control.
  

• Ability to coordinate maintenance and follow up with vendors and technicians.
  

• Hands-on approach, sound judgement, accountability and problem-solving ability.
  

• Willingness to relocate to Hamta and work through harsh winter conditions.
  

• Comfortable with shared accommodation with the Head Chef and the working arrangements of a remote property.
  

Strongly Preferred

• Experience in a mountain, hill-station or remote property, ideally including a winter season.
  

• Experience in a boutique hotel, small luxury stay or independently operated property.
  

• Practical basic electrical and plumbing troubleshooting knowledge.
  

• Experience handling power or water interruptions, difficult access and delayed supplies.
  

Working Arrangements

• Full-time, on-site role in Hamta near Manali.
  

• Annual leave: 24 days, clubbable during the off-season.
  

• A minimum six-month commitment is preferred.
  

• Candidates should state their earliest availability and confirm their willingness to relocate.