Operations Manager - SaaS Products in India, भारत

Role & Responsibilities :- Own and manage product operations processes across the product lifecycle, from planning and launch to adoption, optimization, and continuous improvement.- Partner closely with Product, Engineering, Sales, Marketing, Customer Success, and Support teams to ensure smooth execution of product initiatives.- Establish and improve operational processes, workflows, documentation, and governance to improve product team efficiency.- Coordinate product launches, including timelines, stakeholder alignment, readiness tracking, communications, and post-launch reviews.- Track key product and operational metrics and generate insights to support data-driven decision-making.- Develop dashboards, reports, and regular business reviews to monitor product performance, adoption, customer feedback, and operational health.- Identify operational gaps, bottlenecks, and recurring issues and drive cross-functional initiatives to resolve them.- Gather and synthesize customer, sales, support, and internal feedback to identify opportunities for product and process improvements.- Maintain product documentation, operating procedures, playbooks, and knowledge repositories.- Support product prioritization and planning by providing operational data, customer insights, and business context.- Define and monitor KPIs, SLAs, OKRs, and operational metrics relevant to product performance.- Drive automation and process improvements to reduce manual effort and improve scalability.- Facilitate cross-functional meetings, maintain action trackers, and ensure timely execution of key initiatives.- Support product rollout and change-management activities across internal and external stakeholders.- Conduct post-launch and post-implementation reviews and translate learnings into actionable https://jobeax.com/link/7OFhL8tr2g0sQ8ml Candidate Profile :- 5 - 10 years of relevant experience in Product Operations, Product Management, Business Operations, Program Management, Strategy & Operations, or a related role.- Experience working in a technology, SaaS, fintech, e-commerce, marketplace, consumer internet, or other product-led organization.- Strong understanding of product development and the product lifecycle, from discovery and development through launch and optimization.- Proven experience managing cross-functional projects involving Product, Engineering, Business, Sales, Marketing, and Customer-facing teams.- Strong analytical and problem-solving skills, with the ability to convert data into actionable business insights.- Hands-on experience with Excel/Google Sheets, SQL, BI/dashboarding tools, or similar analytics tools.- Strong project management and organizational skills, with the ability to manage multiple priorities and stakeholders simultaneously.- Excellent written and verbal communication skills, including the ability to communicate effectively with senior stakeholders.- Demonstrated ability to build and improve processes, workflows, SOPs, and operational frameworks.- Comfortable working in a fast-paced, ambiguous environment and taking ownership of problems from identification through resolution.- Strong attention to detail without losing sight of broader business and product objectives.- Experience with tools such as Jira, Confluence, Notion, Asana, Salesforce, HubSpot, Looker, Power BI, Tableau, or equivalent platforms is a plus.- Experience in product analytics, experimentation, automation, or AI-enabled workflows would be an advantage. (ref:hirist.tech)