Back to list

Vacancy description

Operations Manager - L3 - Tamil(Student Operations) in Bangalore, भारत

Masai

  • On-siteWork from the office

Rs 5 - 6 lakhs p.a.

Bangalore, भारत

Role & Responsibilities

  • Own day-to-day on-site operations for assigned cohorts/programs: monitor SLAs, resolve exceptions, and ensure timely delivery of learner services.
  • Define, measure, and drive KPIs (attendance, completion, placement pipeline metrics); create weekly/monthly dashboards and take corrective actions.
  • Lead and coach a small operations team — set priorities, distribute work, and sustain a high-quality, scalable service model.
  • Partner with cross-functional teams (Academics, Placement, Sales, Finance) to implement process improvements and enable smooth handoffs.
  • Manage vendor relationships and third-party services; negotiate scope, SLAs, and ensure compliance with agreements.
  • Conduct root-cause analysis for operational gaps and implement standardized SOPs, checklists, and audit mechanisms to reduce errors and rework.

Skills & Qualifications

Must-Have

  • 2+ years of hands-on operations or program-management experience (education/edtech, BPO, logistics, or high-volume service operations preferred).
  • Proven track record of meeting SLA/KPI targets and driving process improvements with measurable impact.
  • Strong stakeholder management and communication skills; comfortable coordinating with cross-functional partners and senior leadership.
  • Should be fluent in speaking Tamil / Telugu

Preferred

  • Experience managing on-site teams and vendor relationships in India.
  • Proficiency in data reporting tools (advanced Excel/Google Sheets; basic SQL or BI exposure is a plus).

Benefits & Culture Highlights

  • High-impact role in a mission-driven, learner-centric environment with strong growth exposure.
  • Collaborative, metrics-driven culture that values continuous improvement and ownership.
  • Opportunities for leadership development and cross-functional rotation as the business scales.

Similar vacancies

More like this role

Rs 2.5 lakh p.a.

... solutions. - Follow up to ensure that appropriate actions were taken on customers' requests - Refer unresolved customer grievances or special requests to Operationsʼ - Manager Extensively calling up and communicating via other media, multiple stakeholders on a daily basis - Calling multiple stakeholders extensively Requirements ...

Bombay, भारत

Headsup Corporation

Key Account Manager (KAM)

  • Sales

Rs 10 - 20 lakhs p.a.

Job Description We are hiring a Key Account Manager for a university campus in Kanyakumari, Tamil Nadu. The candidate will be responsible for managing institutional client relationships, overseeing campus and hostel operations, driving financial performance, and ensuring smooth service delivery and student satisfaction. ...

Kanniyākumāri, भारत

Rs 3.5 - 4.5 lakhs p.a.

Actively hiring Operations Executive - Tamil Start Date Starts Immediately CTC (ANNUAL) ₹ 3,50,000 - 4,50,000 ₹ 3,50,000 - 4,50,000 /year Experience No experience required No experience required Apply By 14 Nov' 26 Posted 2 weeks ago Fresher Job 26 applicants About the job Key responsibilities: 1. Oversee the complete partner ...

Noida, भारत

  • Remote
  • Hybrid
  • On-site
... EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. JOB DESCRIPTION AVIT Meeting Room Operations L3 Lead Role Overview The role leads a technically skilled Level 3 operations team supporting meeting-room devices and connected peripherals. It combines hands-on ...

Ernakulam, भारत

Bureau Veritas

Project Manager - PMC

  • Full-time
  • Project Management
... well as colleagues and others. - Immediate reporting of any shortcomings on HSE i.e. any incident, unsafe work practices / conditions to his/her immediate Line Managers. - Sharing opportunities for improvement on HSE aspects - Criteria for Performance Evaluation (KPIs) - On-time deliverable like Reports - Client relationship ...

भारत

Terrabit Consulting Pvt. Ltd - India

Senior Project Manager

  • Full-time
  • Project Management
8-10years Task Description: Manage end to end Projects with experience as SCRUM MASTER and Agile Work Result: Deliver all planned Projects Skill Area: Other Technology: Other Proficiency - Technology: Expert Other Skills: Confluence, JIRA, SCRUM Responsibilities 8-10years Task Description: Manage end to end Projects

भारत

  • Cybersecurity
Role : SOC Analyst L3We are looking for a technically strong SOC Analyst L3 to lead advanced threat hunting, complex security incident investigations, and detection engineering initiatives within the Security Operations Center (SOC).Key Responsibilities :- Lead proactive threat hunting activities to identify suspicious ...

Hyderabad, भारत

  • Full-time
... School in Trichy, Tamil Nadu. Immediate joining. Female Candidate needed. Role - Take responsibility for the holistic development, discipline, and wellbeing of students while ensuring they progress according to their abilities and perform strongly in board and internal assessments. Support curriculum delivery, student learning, ...

Tiruchchirappalli, भारत

  • Full-time
... School in Salem, Tamil Nadu. Immediate joining. Female Candidate needed. Role - Take responsibility for the holistic development, discipline, and wellbeing of students while ensuring they progress according to their abilities and perform strongly in board and internal assessments. Support curriculum delivery, student learning, ...

Salem, भारत

prefr (operated by CreditVidya) is a digital-first lending platform that makes credit accessible to millions across India. with loan offerings ranging from ₹50,000 to ₹5 Lakh, we’re enabling instant personal loans and flexible pay-later credit lines, especially for first-time borrowers and underserved regions.

भारत