Operations Manager - India Remote in Delhi, भारत

We are looking for an Operations Manager – Guest Services to oversee daily guest service operations for our short-term rental properties. The role will focus on team management, guest experience, operational efficiency, and coordination with property and support teams.

Key Responsibilities

• Oversee daily Guest Services operations and ensure a smooth guest experience from booking through checkout.

• Manage and support the Guest Services team, including workload allocation, performance monitoring, and training.

• Monitor guest inquiries, complaints, and escalations and ensure timely resolution.

• Coordinate with property managers, housekeeping, maintenance, and other teams to resolve operational issues.

• Develop and maintain SOPs, workflows, and service standards.

• Monitor key metrics such as response times, guest feedback, reviews, and resolution times.

• Prepare performance updates and reports for management.

• Identify recurring issues and implement process improvements to improve efficiency and guest satisfaction.
  

Requirements

• 3-5 years of experience in Operations, Guest Services, Hospitality, Customer Success, or a related role.

• Experience managing a team or operational function.

• Short-term rental, vacation rental, or hospitality experience preferred.

• Strong communication, problem-solving, and organizational skills.

• Ability to handle guest escalations professionally.

• Experience with SOPs, workflows, and performance tracking.

• Ability to work independently in a remote environment.

• Comfortable working CST hours .

Preferred

• Experience with Airbnb, Vrbo, or other short-term rental platforms .

• Experience managing remote teams.

• Familiarity with property management or guest communication systems.
  

Benefits

• Fully remote work environment.
  

• Opportunity to work with an international short-term rental operation.
  

• Collaborative and growth-oriented work culture.
  

• Opportunity to take ownership of Guest Services operations and contribute to improving the overall guest experience.
  

• Professional development and leadership opportunities.