ABOUT UNIVERS

Univers combines global operating scale, deep industrial intelligence, and recognition from the institutions shaping energy, technology, and sustainability. The platforms built for the last decade were designed to monitor.

Univers was built to act — not just report.

Univers operates at global scale:

1,070 GW+ Energy assets under AI management
450M+ Connected sensors and devices
800+ Enterprise customers
Leader Gartner Magic Quadrant Leader

ROLE OVERVIEW / THE OPPORTUNITY

The Operations & Maintenance Manager is responsible for leading the end-to-end support, maintenance, reliability, cybersecurity, and continuous improvement of EMS, SCADA, PPC and software solutions deployed across renewable energy plants, substations and utility systems.

RESPONSIBILITIES / WHAT YOU WILL DO

Lead O&M activities for EMS, SCADA and PPC systems.
Ensure 24x7 support and SLA compliance.
Drive incident, problem and change management.
Lead troubleshooting and root-cause analysis activities.
Manage software upgrades, hotfixes and patch deployments.
Oversee customer support, escalations and service reviews.
Ensure compliance with grid codes and cybersecurity standards.
Coordinate with Product Management, R&D and Delivery teams.
Manage budgets, contracts and service performance.
In front of customers, represent Univers' post-delivery support, participate in client-facing discussions to understand client concerns or requirements.
Internally, speak with customer's voices, follow up and coordinate with internal parties to address client concerns or requirements.
Maintaining a professional demeanor with clients and colleagues.
Drive client and internal meetings, provide timely report according to operations metrices.
Handle external venders / partners to get the jobs done.

REQUIREMENTS / WHAT WE ARE LOOKING FOR

Qualifications

Bachelor's degree in Electrical, Electronics, Instrumentation, Industrial Automation or related discipline.
Master's degree in the related field preferred.

Experience

12+ years in power systems, SCADA, EMS, PPC, renewable energy, industrial automation or utility operations with at least 5 years in leadership roles.

Technical Skills

EMS Platforms
SCADA Systems
Power Plant Controller (PPC)
IEC 61850
IEC 60870-5-101/104
Modbus TCP/RTU
OPC UA
DNP3
Linux and Windows Servers
Databases
Cybersecurity
Cloud and Virtualization Technologies

WHAT SUCCESS LOOKS LIKE

KPIs

System Availability >99.5%
SLA Compliance
MTTR Reduction
Customer Satisfaction
Incident Closure Rate
Cybersecurity Compliance
Successful Upgrade Deployments

Operations & Maintenance Head India

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