As an Operations Executive, you will play a key role in ensuring the smooth day-to-day functioning of our logistics operations. This role involves active coordination with internal teams and external partners, handling operational calls, and maintaining accurate reports for tracking. Youʼll be at the heart of executionensuring timely updates, resolving day-to-day issues, and keeping our systems and stakeholders aligned.
Key Responsibilities
Adding trip details in the desktop/phone.
Making outbound calls (telecalling) to customers/clients for coordination, follow-ups, issue resolution, and service updates.
Handling and Training customers on mobile and desktop applications.
Preparation of Daily MIS for different clients Handling Customer queries and providing solutions.
Follow up to ensure that appropriate actions were taken on customers' requests
Refer unresolved customer grievances or special requests to Operationsʼ
Manager Extensively calling up and communicating via other media, multiple stakeholders on a daily basis
Calling multiple stakeholders extensively
Requirements
Efficient in handling and communicating with customers
Ability to listen and active problem-solving skills
Good interpersonal skills, excellent verbal communication & basic written communication
Advance knowledge of Excel Decent knowledge of mobile apps and desktop applications.
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