About the job

Key Responsibilities-

1. Manage customer queries across calls, chats, and emails while maintaining professional communication.

2. Identify customer concerns and provide appropriate solutions to ensure a positive customer experience.

3. Coordinate with relevant teams to resolve complex issues and escalated queries.
Respond to customers promptly and follow up regularly until their issues are resolved.

4. Document customer interactions, issues, and resolutions accurately for record-keeping and reporting.

Skill(s) required

Effective Communication English Proficiency (Spoken) English Proficiency (Written)

Earn certifications in these skills

Salary

Probation:

Duration:

Salary during probation:

After probation:

Annual CTC: ₹ 3,00,000 - 4,00,000 /year

Number of openings

About Astrotalk

Astrotalk is an online platform for astrology consultation. Users who want to talk to an astrologer may connect over a call or chat with them live and speak with them about anything. The subject could be anything from marriage or love life to career or health.

Activity on Internshala

Hiring since January 2021

2137 opportunities posted

267 candidates hired

Additional Questions

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