Position Overview

Job Title-Operations Engineer, Associate

Location-Pune, India

Role Description

Responsible for the day-to-day maintenance of the application systems in operation, including tasks related to identifying and troubleshooting application issues and issues resolution or escalation.
Responsibilities also include root cause analysis, management communication and client relationship management in partnership with Infrastructure Service Support team members.
Ensures all production changes are made in accordance with life-cycle methodology and risk guidelines.
Responsible for coaching and mentoring less experienced team members and or acting as a subject matter expert. In depth Functional knowledge of the application(s) supported and interdependencies
Is an experienced and detail-oriented person capable of integrating product knowledge, research and testing to answer complex questions about product behavior and provide end to end solution to permanently fix the issue.
The engineer will assist customer teams and other team members to understand how customers can achieve desired outcomes using the applications it exists today.
The output of could range from FAQs and knowledge base articles that describe to customers how to operate the product to achieve selected outcomes to end to end coding solution for the issue reported.
The engineer would be liaising with the global stakeholders and vendors to deliver technology solutions as part of yearly book of work
The engineer should also be able understand functional requirements / expectations of the various stakeholders and work towards an appropriate plan of action. The role also requires working with the product vendors and lead upgrades as applicable.

What we’ll offer you

As part of our flexible scheme, here are just some of the benefits that you’ll enjoy

Best in class leave policy
Gender neutral parental leaves
100% reimbursement under childcare assistance benefit (gender neutral)
Sponsorship for Industry relevant certifications and education
Employee Assistance Program for you and your family members
Comprehensive Hospitalization Insurance for you and your dependents
Accident and Term life Insurance
Complementary Health screening for 35 yrs. and above

Your key responsibilities

Researching, designing, implementing and managing software programs
Testing and evaluating new programs.
Identifying areas for modification in existing programs and subsequently developing these modifications
Oversee resolution of technical issues coming from customer teams
Fix and deliver the customer issues
Follow ITIL processes including incident management, change management, release management, problem management and knowledge management
Strong problem solving skills with good communication skills, ability to work under pressure with a high sense of urgency.
Proactively identify potential incidents and problems as well as availability issues
Manage any IT Security incidents that may occur in the application. Identify risk & issues and contribute in Service Management related audits.
Perform environment maintenance and management
Deploying software tools, processes and metrics
Perform standard recurring activities like data and environment refreshes
Be a liaison between the customer-facing teams and the Product and Engineering org for management and resolution of all technical questions and issues
Work closely with other developers, business and systems analysts
Maintain detailed documentation ranging from Knowledge Base articles to live logging of incidents for post-mortems
Ensure delivery timelines and SLA obligations established with with internal and external stakeholders are observed and met; escalate as necessary using judgment and discretion
Develop a deep understanding of the application platform across all product lines and clearly articulate support decisions and findings
Work closely with internal teams to stay up to date on product features, changes, and issues

Your skills and experience

Must be having total 6+ years of experience and at least 5 years in software development/support engineering
Must have advanced knowledge of Java / C# / .Net debugging & scripting (Power shell / Unix / any other)
Must have advanced knowledge of MS SQL Sever, SSIS, Tableau and ETL processes
Working Knowledge of SDLC & Agile processes
Demonstrable experience in leading projects to successful conclusions
Strong customer focus with experience of working with cross-functional/ cross-department teams
A self-starter with strong organization skills, resolution management, and superior written and verbal communication skills

Educational/Qualifications:

B.E. / B. Tech. / Master's degree in computer science or equivalent
ITIL Certification is good to have

Proven ability to leverage AI tools to enhance productivity, optimise workflows to solve business problems, while applying critical judgment to ensure responsible and ethical use of data and AI outputs.

How we’ll support you

Training and development to help you excel in your career
Coaching and support from experts in your team
A culture of continuous learning to aid progression
A range of flexible benefits that you can tailor to suit your needs

About us and our teams

Please visit our company website for further information:

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.
Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.
We welcome applications from all people and promote a positive, fair and inclusive work environment.

Operations Engineer, Associate

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