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Experience: 4+ yrs
Location: Pune
We are looking for an experienced Onboarding Manager – US Healthcare Implementations to lead the end-to-end onboarding and implementation of US-based outpatient healthcare clinics across physical therapy (PT), occupational therapy (OT), speech therapy, and chiropractic practices.
The ideal candidate will have strong experience with US healthcare EMR/EHR, practice management, or Revenue Cycle Management (RCM) platforms , along with proven project management capabilities, excellent client communication skills, and the ability to manage multiple implementations simultaneously.
Requirements
Key Responsibilities
- Lead end-to-end onboarding and implementation of US-based outpatient healthcare clinics on EMR/EHR, practice management, billing, and RCM platforms.
- Manage approximately 15 concurrent clinic implementations , ensuring timely delivery and successful go-live.
- Gather client requirements, define implementation plans, establish milestones, and coordinate activities with internal and external stakeholders.
- Oversee data migration, validation, reconciliation, and data quality checks using advanced Excel and basic SQL.
- Configure billing workflows, practice settings, and other system requirements based on clinic needs.
- Apply knowledge of the US medical billing cycle, including insurance eligibility verification, CPT/ICD-10 coding, claims submission (837), Electronic Remittance Advice (ERA/835), and denial management.
- Conduct client training sessions and ensure clinics are prepared for go-live.
- Coordinate go-live activities and provide post-implementation support during the hypercare phase.
- Track project milestones, risks, dependencies, issues, and action items using project management tools.
- Maintain clear and proactive communication with US-based clients throughout the implementation lifecycle.
- Collaborate with technical, product, billing, and support teams to resolve implementation challenges and escalations.
- Ensure a smooth handover from onboarding and implementation to ongoing operations.
- Maintain accurate implementation documentation, status reports, and client records.
- Identify opportunities to improve onboarding processes, implementation efficiency, and the overall client experience.
What Makes You a Great Fit
- 4–7 years of experience in implementation management, project management, business analysis, or a related role, preferably within US healthcare technology.
- At least 2 years of hands-on experience independently managing end-to-end client implementations .
- Proven ability to manage 15 or more client projects simultaneously while maintaining quality and delivery timelines.
- Strong understanding of US healthcare EMR/EHR, practice management, or RCM platforms .
- Good knowledge of US medical billing workflows, including eligibility verification, CPT/ICD-10 coding, 837 claims, ERA/835, and denial management.
- Experience with data migration, data validation, and reconciliation using advanced Excel .
- Basic SQL knowledge for data analysis, validation, and troubleshooting.
- Excellent written and verbal English communication skills, with confidence in managing US-based clients and stakeholders.
- Familiarity with Jira and project management tools such as Asana, https://jobeax.com/link/LeyQ27NGLfy1QT3j, Smartsheet, Rocketlane, or GUIDEcx.
- Experience using CRM platforms such as HubSpot or Salesforce.
- Strong project planning, organizational, problem-solving, and stakeholder management skills.
- Ability to multitask effectively, prioritize competing deadlines, and proactively resolve implementation issues.
- A strong sense of ownership, attention to detail, and commitment to client satisfaction.
- Willingness to work onsite in Pune and accommodate the required overlap with US business hours.