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Role Description

The Credit Support Associate (CSA) is a front-line role within Global Banking & Markets (GBAM), supporting GCIB Credit Risk Underwriters and managing a portfolio of Corporate and FI clients from a credit administration perspective. The role is responsible for key deliverables related to credit facilities and data quality, working closely with credit and operational partners to meet deadlines and improve processes. It also provides an opportunity to develop knowledge of clients, industries, and risk management while building experience and growing within the organization.

The Team

The CSA team is a diverse and multicultural global team based across APAC, EMEA, and the US. The 17-member APAC team forms part of a global team of over 100 people, offering opportunities for cross-regional collaboration and exposure. The team provides a supportive environment focused on employee satisfaction, with structured and on-the-job training to build banking knowledge and support career development. Operating consistency and efficiency are key goals across the team.

Responsibilities

• Support and assist Credit Underwriting team on daily basis in the management of their portfolios, including the review of global credit facilities.

• Creation of credit approval documents for new, renewed and amended loan, trading and GTS facilities, and the processing of these through the bank systems of record.

• Review approved credit approval documents to ensure compliance with bank policy and procedures.

• Identify and resolve facility data discrepancies.

• Respond to enquiries from credit officers and other business partners. Investigate and resolve incoming queries relating to the portfolio.

• Monitor and resolve facility document exceptions.

• Create, maintain, and monitor credit and financial events and manage exceptions.

• Maintain accurate document records.

• Help simplify and improve our processes.

• Develop and participate in strategic initiatives for efficiency opportunities with senior-level management across the organization and team members.

• Review procedures and technology for efficiencies.

Competencies:

• Strong communication skills, both written/oral, ability to communicate effectively across various lines of business and levels.

• Demonstrate decision-making, analytical, technical, and leadership skills.

• Ability to adapt to a changing environment and responsibilities.

• Quickly learns and understand processes, systems, and products.

• Functions under pressure to meet deadlines, proficient at multi-tasking and managing competing priorities.

• Ability to escalate when needed.

• Can independently analyze complex issues, identify, and execute practical solutions.

• Proactively shares information/ideas and consistently identifies best practices.

• Ability to work as part of a diverse team and display reliability, flexibility and open/constructive communication in a courteous and professional manner.

• Can influence others and build relationships.

• Aptitude to take on additional ad hoc initiatives outside of normal day to day activities.

Required Skills

• University graduate or equivalent and/or track record of relevant experience.

• Institutional banking experience. Good understanding of credit products and processes is desirable, given the role's close interaction with Credit teams and related workflows.

• PC literate and systems oriented with proficiency in all Microsoft applications.

Officer/Assistant Vice President, Credit Support Associate, Enterprise Credit, Mumbai

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