Non-Voice Process Executive (Chat Support) in Ahmedabad, भारत

Job Description – Non-Voice Process Executive (Chat Support)

Job Location: Ahmedabad, Gujarat
Employment Type: Full-Time
Work Mode: Work From Office
Industry: International Customer Experience / Customer Support

About the Opportunity

We are looking for enthusiastic, customer-oriented individuals for the position of Non-Voice Process Executive (Chat Support) in Ahmedabad, Gujarat.

This opportunity is ideal for freshers and experienced candidates who want to build a career in the international customer service industry. You will be working in a professional, technology-driven and multicultural work environment, assisting customers from different parts of the world through written communication channels.

Candidates must be comfortable relocating to Ahmedabad and working in a dynamic, fast-paced environment that encourages teamwork, continuous learning and professional growth.

Role Overview

As a Non-Voice Process Executive, you will be responsible for managing customer interactions through live chat, email, text and other digital communication platforms. Your primary responsibility will be to understand customer concerns, provide accurate solutions and ensure a smooth and positive customer experience.

You will work with a trained support team, follow established process guidelines and receive assistance from team leaders and supervisors to maintain service quality and performance standards.

Key Roles & Responsibilities

• Handle incoming customer queries through live chat, email and other digital communication channels.

• Manage multiple customer conversations simultaneously while maintaining accuracy and professionalism.

• Understand customer concerns and provide appropriate solutions within the expected response time.

• Assist customers with service-related enquiries, product information and account-related concerns.

• Maintain clear, professional and grammatically correct written communication.

• Follow company policies, standard operating procedures (SOPs) and customer service guidelines.

• Maintain customer satisfaction by providing timely, empathetic and effective resolutions.

• Meet established performance parameters, including response time, resolution accuracy, productivity and quality standards.

• Coordinate with team leaders and relevant departments whenever additional assistance is required.

Work Environment & Day-to-Day Activities

• Work in a structured, professional and collaborative office environment.

• Receive initial process training and ongoing guidance to understand customer handling procedures.

• Interact with international customers through digital communication platforms.

• Work with customer support tools, computer systems and internal knowledge bases.

• Handle real-time customer conversations while maintaining service quality and productivity.

• Participate in team discussions, performance reviews and regular coaching sessions.

• Get opportunities to improve communication skills, customer handling abilities and professional knowledge.

Eligibility Criteria

Must-Have Requirements

• Minimum qualification: 12th Pass / Intermediate or Bachelor's Degree.

• Freshers are welcome to apply; candidates with at least one year of customer service experience will be preferred.

• Excellent written English communication skills with strong grammar, spelling and sentence formation.

• Basic computer knowledge and familiarity with digital platforms.

• Good typing speed with accuracy and the ability to manage multiple chat conversations.

• Customer-oriented attitude with patience, empathy and problem-solving abilities.

• Must be willing to relocate to Ahmedabad, Gujarat.

• Must be flexible to work in rotational shifts, including weekends and night shifts.

Shift Requirements

• 24/7 operational environment with rotational day, evening and night shifts.

• Candidates must be comfortable working in international shift timings.

• Weekly offs may also be rotational, depending on business requirements.

• Night Shift Allowance: Additional allowance will be provided for employees working eligible night shifts, as per company policy.

Salary & Benefits

Expected CTC: ₹25,000 – ₹35,000 per month (depending on interview performance and previous experience).

Additional Benefits:

• Provident Fund (PF).

• Group Insurance Coverage.

• One-way cab facility

• Additional Night Shift Allowance.

• Professional training and development.

• Opportunities for career advancement and internal growth.

Ideal Candidate Profile

We are looking for individuals who are comfortable communicating in English, enjoy helping people and can remain calm while handling customer concerns. Candidates should be adaptable, quick learners and capable of working independently as well as within a team.

If you are looking to begin or advance your career in international customer support, this is an excellent opportunity to develop your skills and grow professionally.