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Vacancy description

Non-Voice Process Executive in Ahmedabad, भारत

Devdort

  • HybridMix of office and remote

Rs 25000 - Rs 38000 per month

Ahmedabad, भारत

About the Opportunity
A fast-scaling operation in the Business Process Outsourcing (BPO) sector, we deliver high-accuracy, non-voice transactional, data, and back-office services for global enterprises across finance, healthcare, and e-commerce. Our teams handle critical, rule-based workflows—ensuring compliance, precision, and SLA adherence for clients who demand zero-error execution. We invest in process excellence, digital tooling, and clear career paths for every associate.

Role & Responsibilities

  • Process non-voice transactions including data entry, form validation, and document verification with 99%+ accuracy.
  • Adhere strictly to SOPs, quality checklists, and client-specific compliance protocols for every task.
  • Use proprietary tools and CRM platforms to log, track, and escalate exceptions or discrepancies in real time.
  • Meet daily productivity targets (volume + quality) while maintaining audit-ready documentation.
  • Collaborate with team leads to suggest process improvements that reduce turnaround time or error rates.
  • Participate in mandatory training, QA audits, and feedback sessions to continuously elevate performance.

Skills & Qualifications

  • Must-Have
  • MS Office
  • CRM
  • Data Entry
  • Quality Assurance
  • SOP Compliance
  • Process Documentation
  • Exception Handling
  • Task Prioritization

  • Preferred
  • Experience in BPO or KPO environment
  • Familiarity with ticketing systems (e.g., Freshdesk, ServiceNow)
  • Basic understanding of financial or healthcare documentation

Benefits & Culture Highlights

  • Structured career ladder with monthly performance reviews and role progression.
  • Shift flexibility and attendance-based incentives for top performers.
  • Hybrid learning platform + certification support for process and tool mastery.

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