About the Opportunity
A fast-scaling operation in the Business Process Outsourcing (BPO) sector, we deliver high-accuracy, non-voice transactional, data, and back-office services for global enterprises across finance, healthcare, and e-commerce. Our teams handle critical, rule-based workflows—ensuring compliance, precision, and SLA adherence for clients who demand zero-error execution. We invest in process excellence, digital tooling, and clear career paths for every associate.

Role & Responsibilities

Process non-voice transactions including data entry, form validation, and document verification with 99%+ accuracy.
Adhere strictly to SOPs, quality checklists, and client-specific compliance protocols for every task.
Use proprietary tools and CRM platforms to log, track, and escalate exceptions or discrepancies in real time.
Meet daily productivity targets (volume + quality) while maintaining audit-ready documentation.
Collaborate with team leads to suggest process improvements that reduce turnaround time or error rates.
Participate in mandatory training, QA audits, and feedback sessions to continuously elevate performance.

Skills & Qualifications

Must-Have
MS Office
CRM
Data Entry
Quality Assurance
SOP Compliance
Process Documentation
Exception Handling
Task Prioritization

Preferred
Experience in BPO or KPO environment
Familiarity with ticketing systems (e.g., Freshdesk, ServiceNow)
Basic understanding of financial or healthcare documentation

Benefits & Culture Highlights

Structured career ladder with monthly performance reviews and role progression.
Shift flexibility and attendance-based incentives for top performers.
Hybrid learning platform + certification support for process and tool mastery.

Non-Voice Process Executive

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