Network Support

* Assist in installation and configuration of LAN/WAN networks.

* Configure basic IP addresses, sub netting, DHCP and DNS.

* Basic understanding of VLAN, trunk/access ports and PoE.

* Assist with configuration of network switches and routers.

* Troubleshoot basic network connectivity issues using:

• Ping

• Traceroute

• IP configuration

• Basic switch commands.

* Assist in troubleshooting network connectivity, packet loss and latency issues.

VoIP / IP-PBX Support

* Assist with installation and configuration of IP-PBX systems.

* Configure SIP extensions and IP phones.

* Basic understanding of SIP registration and SIP calling.

* Troubleshoot:

• IP phone registration issues

• Incoming/outgoing call problems

• No audio/one-way audio

• SIP trunk connectivity

• IP phone network connectivity.

* Learn and work with Asterisk, Zycoo, Coovox, Matrix, Dasscom or similar PBX systems.

* Assist senior engineers with customer troubleshooting and remote support.

IP Phones & VoIP Devices

* Installation and configuration of IP phones from vendors such as:

• Fanvil

• Grandstream

• Yea link

• Matrix

• Dasscom

* Basic knowledge of SIP account configuration.

* Perform phone firmware updates and basic troubleshooting.

* Assist with IP-PBX and IP-phone deployment at customer sites.

Linux & Server Support

* Basic knowledge of Linux is preferred.

* Learn basic Linux commands and troubleshooting.

* Assist with checking:

• Services

• Network connectivity

• Disk space

• System logs.

* Basic exposure to Docker is an advantage.

Troubleshooting & Customer Support

* Provide remote and onsite technical support.

* Collect logs and screenshots from customer systems.

* Assist senior engineers in analyzing Wire shark/PCAP captures.

* Follow troubleshooting procedures and document solutions.

* Prepare basic installation and service reports.

* Escalate complex issues to senior engineers.

Requirements

Candidate should have basic knowledge of:

* TCP/IP

* IPv4 addressing

* Sub netting

* LAN/WAN

* Ethernet

* VLAN

* DHCP

* DNS

* NAT

* PoE

* Basic routing

* SIP

* VoIP

* IP phones

* Basic Linux commands.

Good to Have

* CCNA certification or CCNA-level knowledge.

* Basic Asterisk knowledge.

* Basic Wire shark knowledge.

* Basic Linux knowledge.

* Basic knowledge of switches and routers.

* Knowledge of SIP/RTP.

* Networking or VoIP project/internship experience.

Network & VoIP Engineer

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