Network Engineer- R&S, ACI in भारत

• Minimum of 6 - 10 years’ experience in L3 network Support. Proven ability in learning and upgrading new technologies/technical skills.

• Extensive experience with Cisco's Application Centric Infrastructure (ACI) platform, including design, implementation, and support.

• Solid understanding and experience in managing Data center LAN

• Must be able to demonstrate excellent troubleshooting and problem solving skills . Good communication skills

• Good understanding (Of L3 Level) of Switching & routing protocols, and products like : H3C Device, Alcatel Lucent DWDM, Checkpoint firewalls, F5 LoadBalacers, IPAM, Netscout Packet Capture and Flow Analyzer

• Management of onsite vendors - During implementation activity and day after support.

• Escalation point for network implementation issues - Telco, Cabling, and Managed Service Vendor

• Analyze/solve application -related problems - Use advanced network troubleshooting techniques required to analyze and solve application-related problems within large geographically dispersed networks as needed.

• Analyze/solve advanced Switching/routing problems - Apply advanced network troubleshooting techniques required to analyze and solve protocol routing problems within large geographically dispersed networks.

• Analyze/solve application -related problems - Use advanced network troubleshooting techniques required to analyze and solve application-related problems within large geographically dispersed networks as needed.

• Configure network switches/VLANs/VTP - Implement features of each communication type in a large network. Implement features of a Layer 2 switch. Implement features of routers and VLANs. Identify differences between end-to-end and local VLANs. Establish guidelines for creating and deleting a VLAN in global mode.

• Configure virtual LANS/ trunk protocols - Configure virtual LANS (VLANS) and VLAN trunk protocols in a switched network.

• ITIL V3 Foundation Certification is desired

Customer

• Utilizes good troubleshooting skills to quickly provide quality solutions for customer issues

• Provides timely updates to customers/team members

• Understands the criticality of cases and meets initial response time as defined in SLA.

• Analyzes performance against SLAs, proactively manages issues and ensures implementation of corrective action.

• Sets clear expectations and commitments during the investigative phase, through the resolution phase and follows through on commitments made

Operational Excellence

• ITSM Process Compliance & Keeping all relevant documents up-to-date.

• Individual responsible for day-to-day delivery and management including customer relationship and overall one shared delivery team.

• Supporting system implementations and integrations, systems analysis and diagnosis, trouble-shooting, performance analysis and resolution.

• Problem Management: Ensure that problem tickets are created and reviewed periodically on a proactive basis.

• Responsible for keeping the project SharePoint portal/file share up-to-date.

• Documents the problem/resolution to allow for future reference in Knowledge Database

• Change Management: Prepare the Implementation and fallback plan for the changes .Ensure that the changes are tested before actual implementation.

• Participate in regular delivery audits

• Document and maintain the standard operation procedures for the project.