NetApp - Technical Operations Manager - Kafka/Apache OpenSearch in Bangalore, भारत

Own Every Moment at https://jobeax.com/link/znkKxxR1kKNV1CR7 NetApp, your ideas power https://jobeax.com/link/r6v5FcWdH9UGhn0Y lead in intelligent data infrastructure - delivering unified storage, integrated data services, and solutions that help organizations unlock the full potential of their data, from AI to https://jobeax.com/link/AYxJhL3O6N4m3GTb to innovate and contribute to our path to $10B? Here, you'll collaborate with passionate teams, tackle real-world challenges, and see your impact in how customers transform and https://jobeax.com/link/xO88w6nB7Nioe1KU you're ready to bring curiosity, creativity, and drive to every moment, NetApp is where your journey https://jobeax.com/link/KxhQld1gWK4EJcM7 teams that innovate to elevate, drive results, and excel together across every https://jobeax.com/link/k7Sw6Rkon77oRADn Summary :NetApp is looking for Technical Operations Manager to join our growing NetApp Instaclustr team in https://jobeax.com/link/Xv7jx5pVH9g2MYh6's Instaclustr offering provides open source as-a-service company, delivering reliability at https://jobeax.com/link/Qppr0WvBdKijniX6 manage cutting edge open-source technologies (OpenSearch, Kafka, Cassandra, Kafka, PostgreSQL, Valkey, Postgres, ClickHouse and Cadence) for our customers around the https://jobeax.com/link/oYVEwRt0xbEdkZgL Instaclustr makes it easy for our customers to run powerful open-source applications at the highest levels of https://jobeax.com/link/Qppr0WvBdKijniX6 have developed a platform that takes care of the whole lifecycle : provisioning infrastructure, installing applications and, most importantly, keeping the applications running reliably in https://jobeax.com/link/kweexwl0183F65ZB being founded in 2013, Instaclustr has grown strongly, with over 300 customers worldwide, and over 30,000 nodes under https://jobeax.com/link/HQg0ftFCuerfXNIz Technical Operations Engineers are the frontline team keeping our large fleet of cloud-hosted open-source clusters up and https://jobeax.com/link/PWjUN9kHlpCj7i6b work will ensure the security, reliability and performance of world-class systems and https://jobeax.com/link/mGnwRGGk3PDPUHsf will collaborate with our customer's technical teams, from globally recognised companies in the gaming, banking and logistics industry sectors, ranging from big multinationals to emerging https://jobeax.com/link/MOw360z5yRM6iJBX Requirements :As TechOps Manager, you will be a leader in our TechOps team who maintain and support our large fleet of cloud-hosted Apache OpenSearch and Kafka open-source technology https://jobeax.com/link/A7XiHZkZHN2BFjCN day will raise interesting and challenging problems ranging across many different areas such as fleet management, customer support, incident response and team https://jobeax.com/link/iWllTAm7pp5O2dGL from our Bangalore, office, you will be working closely with other teams, including Product Management, Development Teams and Customer Success to help drive and shape the way we support our https://jobeax.com/link/ubHMZW42aR5WHY0D and Activities :- Maintain an understanding of our product offerings (OpenSearch and Apache Kafka) as well as working knowledge of Instaclustr systems.- Lead a team of talented engineers to deliver a very high quality of customer service and outcome. Including performance reviews and other people management activities.- Reviewing the teams work demands and support requests daily, prioritizing them and ensuring timely responses are provided to the customer.- Ensuring that customer issues are responded to within SLA timeframes through staff training, ongoing queue management, allocation of appropriate resources.- Project management of major operational tasks such as cluster migrations and fleetwide upgrades. This includes resource allocation and scheduling.- Participate customer calls in different geographies related to the management of major operations.- Be aware of conflicting fleetwide operations and manage these appropriately to eliminate risk (e.g. fleet upgrades targeted to clusters under migration).- Ensuring that defined processes and procedures are adhered to.- Manage Shift Rostering.- Participate in our Level 3 on-call roster (Major Incident Manager) which includes rotating weekend coverage and contribute to post incident activities.- Provide training to new team members and customers in TechOps operational procedures, and ensure these processes are adhered to.- Be a proactive, reliable and supportive member of the TechOps team.- Identify and drive the implementation of opportunities to continuously improve TechOps activities through the development and maintenance of tools and procedures and/or working closely with the product engineering https://jobeax.com/link/HquyfOaGlaYqtpsE :We require you to have the right skills and maintain professional qualifications for the role covering :- Proven experience in a Technical Lead capacity, with a clear interest in pursuing a Technical Manager career path, or recent experience in a Technical Manager role.- Should have 8+ years of overall experience.- Exceptional ability to communicate clearly and professionally in written and verbal English is essential as this role will involve customer interaction.- Ability to perform the role as Major Incident Manager.- Demonstrated excellent experience with managing teams in challenging environments and take measures to keep the team morale high, drive positive work culture.- Previous system administration and/or programming experience is preferred.- Demonstrated ability to multitask, this is a critical attribute to have in this https://jobeax.com/link/cNeQ8H4cKnqoO8Gs NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all https://jobeax.com/link/x5kpOCBtzOOD0iN7 means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment https://jobeax.com/link/IVCzBrjRTq0WkmgO You'll Thrive at NetApp :At NetApp, you won't wait for the perfect moment - you'll make https://jobeax.com/link/lNVmtLIp3yvQ9DjP early planning, the extra thought, the bold idea that turns good into great: That's how our people operate and how we continue to push the boundaries of data https://jobeax.com/link/Jb9U3qkoDERXYNIF is the trusted partner for organizations transforming data into https://jobeax.com/link/ElfXPOcahdMn9gvx the only enterprise-grade storage service natively embedded in Google Cloud, AWS, and Microsoft Azure, we empower customers to run everything from traditional workloads to enterprise AI with unmatched performance, resilience, and https://jobeax.com/link/G1OsD7PkrDJhU8uB culture :We celebrate mold breakers, bold thinkers, and problem https://jobeax.com/link/9cpJiYjtYBFlKYih reward initiative, impact, and ownership. We provide flexibility so you can balance professional ambition with your personal https://jobeax.com/link/f6QaVnBbY6gFzdhI, differences are not just welcomed - they drive everything we https://jobeax.com/link/nB2zWPFto1swLiGc you're ready to innovate, rise to the challenge, and own every moment make your next move your best one. (ref:hirist.tech)