Mphasis - Application Maintenance Service & Production Services Lead in Bangalore, भारत

Role : Application Maintenance Service (AMS) & Production Services Leadership : Location : Chennai & https://jobeax.com/link/fjg6OntmAHeTjZcN : 12+ https://jobeax.com/link/ZUvGUprc4zmJ4szt Responsibilities : - Lead and manage AMS and Production Services teams within Corporate Systems, including onshore and offshore captive teams.- Own end-to-end application maintenance and production support for Legal and Corporate Systems applications.- Establish and govern ITIL-based service operating models, including Incident, Problem, Change, Release, and Service Request Management.- Manage Major Incident (P1/P2) and executive communications.- Drive application stability, resilience, App/Server vulnerability remediations, and operational risk reduction.- Ensure effective support coverage models, on-call readiness, and escalation https://jobeax.com/link/ic3hgXzKLIePk3QL Governance & Controlled Change : - Establish and run execution cadence (weekly/monthly/quarterly) for AMS and production support initiatives.- Own governance artifacts including status reporting, RAID logs, dependencies, and escalations.- Run transformation initiatives within Enterprise Functions with minimal production https://jobeax.com/link/Bb1ZdZccKUf4BZ0h, Reporting & Operational Insights : - Define and govern AMS and production KPIs (availability, incident trends, MTTR, change success, operational risk).- Maintain operational dashboards and translate service data into executive-ready https://jobeax.com/link/vc14HRw24UMbLRBW Engagement : - Partner with leaders across Legal, Compliance, Audit, Risk, and Real Estate Technology.- Act as the single point of accountability for AMS and production https://jobeax.com/link/DoyjGsphhVtEB3jH Qualifications : - Bachelor's degree in Business, Engineering, Information Systems, or related field.- 12+ years of experience in AMS, Production Support, IT Operations, or delivery governance.- Proven experience leading internal AMS and production support teams.- Strong background in major incident management and ITIL-based support models.- Experience supporting Legal, Compliance, Audit, or Risk https://jobeax.com/link/ZFm91zKjRMpdk08K Qualifications : - ITIL certification (v3 or v4); PMP, SAFe, Agile, Lean, or Six Sigma.- Exposure to legal, compliance, or risk platforms (e.g., OneTrust, Diligent, Purview).- GenAI exposure in enterprise environments is a plus. (ref:hirist.tech)