MLR Content Library Specialist in Bengaluru, India

ResMed is hiring for the role of MLR Content Library Specialist

Responsibilities of the Candidate :

• Own and manage the centralized claims and messaging library, ensuring all claims are validated, tagged, and traceable to approved references.
• Maintain one-to-many relationships between claims and variations to ensure consistency across assets.
• Enable reuse of pre-approved claims to reduce unnecessary re-review cycles.
• Define and maintain metadata frameworks, including region, product, content type, and approval status.
• Ensure assets and claims are properly tagged to support searchability, filtering, and workflow automation.
• Standardize taxonomy across global and regional teams.
• Manage citation libraries and reference linking to ensure every claim is supported by approved, traceable sources.
• Maintain version control and auditability of references and claims.
• Support regional validation and compliance requirements.
• Maintain the central repository of approved content as the single source of truth.
• Manage content expiration, archiving, and re-approval triggers.
• Ensure proper versioning, change tracking, and audit trails.
• Partner with MLR teams to ensure workflows are configured with appropriate claims, metadata, and approval logic.
• Support submission quality control before content enters review.
• Drive adoption of best practices for content reuse and structured submissions.
• Collaborate with MarTech and IT teams to align MLR platforms with DAM (Aprimo), project management tools such as Asana, CRM platforms, and downstream activation systems.
• Ensure data consistency and synchronization across systems
• Track metrics including claims reuse rate, content approval cycle time, and compliance issues related to claims and references.
• Identify opportunities to improve efficiency, reduce redundancy, and strengthen governance practices.

Requirements :

• Experience in MLR, regulatory review, or content compliance processes, preferably within healthcare, pharmaceutical, or other regulated industries.
• Hands-on experience with MLR platforms or DAM systems such as Aprimo, Veeva, or Adobe Workfront.
• Strong understanding of: Claims and references management, Content lifecycle and approval workflows and Metadata and taxonomy design
• Experience working with cross-functional stakeholders across Medical, Legal, Regulatory, and Marketing functions.
• Familiarity with MarTech ecosystem integrations, including DAM, CRM, and project management platforms such as Asana.
• Analytical mindset with the ability to track and interpret workflow and content performance metrics.