About the job

The Workforce Specialist will be responsible for staffing, scheduling and reporting performance for the call center. This team is tasked with ensuring that business goals are met, while maintaining an environment where our entire company can balance business needs with their lives outside of work.

Key Responsibilities:

1. Create and monitor agent schedules.
2. Provide real-time scheduling and call flow support.
3. Monitor real-time volume and respond to spikes in list or call volumes in relation to staffing levels, average customer wait time, and call abandon percentages.
4. Respond to periods of low call volume in relation to high agent staffing using agreed upon measures such as interval exceptions or offline work
5. Provide scheduled reporting, including hourly, daily, weekly, and monthly reporting, to ensure that Operations Management has the information necessary to make the appropriate business decisions regarding staffing, training, etc.
6. Act as liaison between Call Center Operations and IT and outside vendors to call flow issues, call routing issues, reporting issues, and system issues in general according to the established escalation process.
7. Monitor and maintain real-time adherence to ensure compliance with staffing capacities
8. Coordinate IT and Analysts to ensure business goals are met with respect to staffing and performance.
9. Load daily dialer list and ensure agreed upon dialer strategies are implemented.
10. Produce on-demand reports as needed and assigned by workforce management lead and/or supervisor.
11. Other duties as assigned

Skill(s) required

HLOOKUP MS-Excel Pivot Table VLOOKUP

Earn certifications in these skills

Who can apply

Only those candidates can apply who:

1. have minimum 1 years of experience

2. are from Kolkata only

Other requirements

Very good english communication skills

Very good knowledge of MS Excel

Salary

Probation:

Duration:

Salary during probation:

After probation:

Annual CTC: ₹ 2,00,000 - 2,10,000 /year

Perks

Informal dress code 5 days a week

Number of openings

2

About Bellovista Technologies Private Limited

Bello Vista Technologies is a well established IT firm that offers host of customized services at reliable quality and affordable rates. Bello Vista is lead by its founders who happen to be associated with the industry since 2002. This rich experience helps Bello Vista design client specific solutions and delivering these successfully. Our niche market is small to medium sized business and start up companies that need help at very affordable rates. We have been around since 2009 and have been helping business across the globe to focus on what they do best while we handle the rest.

Activity on Internshala

Hiring since October 2026

1 opportunity posted

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