Melento - Application Support Engineer in Bangalore, भारत

About the Role :We are seeking a highly skilled Technical Support Specialist to join our team and provide exceptional technical support to our customers. As a Technical Support Specialist, you will be responsible for responding to customer inquiries and troubleshooting technical issues related to software. You will play a vital role in ensuring customer satisfaction by delivering timely and efficient https://jobeax.com/link/LiFWQ02vGMGVndQu & Responsibilities :- Respond to customer inquiries and provide technical support via various communication channels, such as phone, email, and chat.- Identify and troubleshoot technical issues related to software.- Diagnose and resolve customer problems in a timely and efficient manner, ensuring high levels of customer satisfaction.- Escalate complex technical issues to the appropriate team or department for further investigation and resolution.- Maintain accurate records of customer interactions, details of inquiries, comments, and actions taken.- Collaborate with cross-functional teams to ensure effective problem resolution and customer support.- Stay updated with the latest product knowledge and industry trends to provide accurate information and solutions to customers.- Assist in creating and updating technical support documentation, including FAQs, troubleshooting guides, and knowledge base articles.- Proactively identify opportunities for process improvements and suggest innovative https://jobeax.com/link/clLzYnMppY3KNZfx & Requirements:- Bachelor's degree in Computer Science, Information Technology, or a related field.- Proven work experience in a technical support or customer service role.- Proficiency in troubleshooting and resolving technical issues.- Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical individuals.- The customer-centric mindset with a strong focus on providing exceptional customer service.- Ability to work independently and as part of a team, effectively managing priorities and meeting deadlines.- Detail-oriented with excellent problem-solving and analytical skills.- Familiarity with ticketing systems and remote support tools. (ref:hirist.tech)