MaxVal - Application Support Manager - Salesforce Platform in Bengaluru, India

About MAXVAL : MAXVAL started as an IP services company in 2004, with a keen focus on efficiency, cost-effectiveness, and continuous improvement through metrics-based https://jobeax.com/link/ZpJnEoC71oUIFZs1 focus on these core values led to the tech-enablement of our offerings even before this buzzword became an industry https://jobeax.com/link/Vj7T3Ci8YIlXbqod the years, MAXVAL developed many internal applications to increase our quality and efficiency, and customer https://jobeax.com/link/MVpEHCtRv3cF7vrx these systems grew and became more sophisticated, we have productized them and offered them to our https://jobeax.com/link/t7FNUGXuH7U7xDtO, MAXVAL serves over 600 clients across the full IP life cycle with the industry's leading products and https://jobeax.com/link/sxWfE4pV9lRuIb4n 700 plus employees represent the most IP and tech-savvy individuals in the https://jobeax.com/link/FU9ikEKfvKAIYbIZ MAXVAL, we do the right things and innovate ceaselessly as a winning team to achieve customer success and employee https://jobeax.com/link/CRQVaFWa2iuBPtKz purpose : An Application Support Manager is responsible for ensuring the smooth operation, maintenance, and enhancement of software applications used within an https://jobeax.com/link/l92prsTyWY1pxmNH primary role is to oversee the application support team, manage incidents and problems, and ensure that applications run efficiently to meet business https://jobeax.com/link/vCh0zewYztdhEuS6 and responsibilities : - Team Leadership and Management : Lead and manage the application support team, providing direction, mentoring, and performance evaluations. Ensure the team has the necessary skills and resources to perform their tasks effectively.- Incident and Problem Management : Oversee the resolution of application-related incidents and problems. Ensure timely and effective communication with stakeholders regarding the status and resolution of issues.- Service Level Management : Ensure that application support services meet the agreed-upon service levels and performance metrics. Monitor and report on service performance, identifying areas for improvement.- Application Maintenance and Upgrades : Coordinate and manage the maintenance, upgrades, and patches of applications to ensure they remain secure, functional, and up-to-date.- Stakeholder Communication : Act as the primary point of contact between the application support team and other departments, ensuring clear and effective communication regarding application performance, issues, and enhancements.- Process Improvement : Identify and implement improvements to application support processes and practices. Ensure that best practices are followed and that the support team continuously improves its efficiency and effectiveness.- Documentation and Training : Ensure comprehensive documentation of applications, processes, and procedures. Provide or arrange training for users and support staff to enhance their understanding and use of the applications.- Resource Management : Efficiently allocate and manage resources, including personnel, tools, and technology, to ensure that the application support team can meet its objectives.- Escalation Management : Develop and manage escalation procedures to ensure that complex or critical issues are addressed promptly and https://jobeax.com/link/t7Ek2nCmWOeZdC3j : - Salesforce Platform Knowledge : Comprehensive understanding of Salesforce capabilities across various clouds (Sales Cloud, Service Cloud, Marketing Cloud, etc.).- Customization and Configuration : Proficiency in configuring and customizing Salesforce using advanced tools like Process Builder, Workflow Rules, and Lightning App Builder.- Integration Skills : Experience with Salesforce APIs (SOAP, REST) and integration tools (such as Salesforce Connect, Data Loader, MuleSoft).- Data Management : Expertise in Salesforce data management, including data migration, data quality, and governance.- Security and Access Management : Mastery of Salesforce security model, roles, profiles, permission sets, and sharing rules.- Reporting and Analytics : Ability to create complex reports, dashboards, and analytics.- Certifications : Salesforce certifications such as Salesforce Certified Administrator (ADM 201), Salesforce Certified Platform Developer (PD1), or relevant specialized https://jobeax.com/link/ukOMDQ0XvfgkesHc : - 5+ years of experience in application support, IT operations, or related fields.- Proven experience in managing and leading a team of application support specialists.- Experience with Salesforce or similar CRM/ERP systems is highly desirable.- Previous experience in a supervisory or managerial role is https://jobeax.com/link/puPPooxOp0UIZlhi Details : - Rotational shifts : 11 : 30 AM - 8 : 30 PM IST, 8 : 30 PM - 5 : 30 AM IST, 3 : 00 PM - 12 : 00 AM https://jobeax.com/link/68YX5JGo1zfuP2vc : Bengaluru, Coimbatore. (ref:hirist.tech)