Marketing Manager, Customer Success in Bengaluru, India

About GoComet GoComet is a Series B logistics technology company helping global enterprises such as Unilever, Honda, Tata, and Schneider Electric optimize freight spend, automate procurement, and build resilient supply chains.
As we accelerate our enterprise growth journey, we're doubling down on named-account expansion, powered by a 4.2x growth engine. Our platform spans procurement, planning, execution, and freight audit, delivering measurable ROI that sets us apart in the market.
We have built a strong customer base of 50+ enterprise accounts across industries, with brands that can significantly influence our next phase of growth.
This is a greenfield opportunity to build GoComet's Customer Marketing & Advocacy function from the ground up. Your mission will be to transform our customer portfolio into a scalable pipeline-generation engine through customer references, executive advocacy, industry proof points, and peer introductions.

Operationalize 50+ enterprise customers across CPG, Automotive, Pharma, and Industrial sectors into a structured customer advocacy and referral program.
Design and execute a peer-to-peer executive introduction framework that consistently generates high-quality meetings.
Create scalable processes for customer engagement, advocacy tracking, and referral management.
Develop compelling industry-specific case studies featuring leading customer brands.
Build a repository of customer success assets that support:
Enterprise sales outreach
Executive engagement initiatives
Ensure customer proof is embedded across the entire GTM motion.
Executive roundtables
Support Enterprise Deal Acceleration
Enable sales teams with customer references, proof assets, and executive introductions.
Build a Customer Advisory Board (CAB) to strengthen executive relationships and product-market feedback loops.
Help shorten enterprise sales cycles through strategic customer advocacy.

A scalable customer advocacy network is established and actively generating pipeline.
Customer-led proof is embedded across ABM campaigns, sales motions, and executive programs.
Experience

• 5–8 years of experience in Customer Marketing, Customer Advocacy, Field Marketing, or Enterprise Marketing within B2B SaaS.
• Proven track record of building or significantly scaling customer advocacy and reference programs.
• Experience working closely with Enterprise Sales and Customer Success teams.

Ability to engage confidently with C-level executives and senior decision-makers.
Expertise in developing case studies, customer stories, advocacy programs, and executive events.
Exceptional stakeholder management and relationship-building skills.
Experience in Logistics, Supply Chain, Procurement, Manufacturing, or related industries.
Work with Global Enterprise Brands
Partner closely with Marketing, Sales Leadership, Customer Success, and the CEO's Office on strategic enterprise growth initiatives.