Vacancy description
Cbtalents
India
Mandarin / English Customer Service Officer in Uttarakhand, India is listed on Jobeax. Browse 30,000+ vacancies available.
Hi Talent Ready!
We are hiring Mandarin-speaking Customer Service Specialists for our client in Kuala Lumpur, Malaysia .
In this role, you will provide customer support for inquiries related to orders, delivery, payment, product information, pre-orders, and general customer questions. You will communicate mainly in Mandarin , while also using English in a professional working environment.
This opportunity is open to candidates with customer support experience, as well as fresh graduates with relevant educational backgrounds who are eager to learn and grow in a fast-paced international support environment.
Fresh graduates are welcome to apply.
Call center experience is not mandatory, but it would be an advantage.
C1 level Mandarin proficiency.
B2 level English proficiency in reading, writing, speaking, and listening.
Bachelor's Degree, Diploma, or equivalent qualification in any discipline.
Minimum 6 months of customer support experience in any industry is preferred.
Fresh graduates with a relevant degree or diploma are encouraged to apply.
Professional or personal experience in technical troubleshooting is an advantage.
Openness to feedback, coaching, and continuous improvement.
Provide customer service support for inquiries related to post-order issues, delivery updates, payment information, product pre-orders, product pre-screening calls, and general customer questions.
Deliver professional and high-quality customer interactions based on client service standards.
Meet required standards for call quality reports, call audits, and customer satisfaction.
Develop and maintain strong knowledge of client-supported products.
Accurately record customer information and required data in internal systems.
Follow training, operational procedures, and quality guidelines in every customer interaction.
Maintain awareness of the client's products, services, and strengths in the industry.
Contribute to service quality and continuous improvement in customer support operations.
Mandarin Customer Service - Kuala Lumpur
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