Manager in Noida, India is listed on Jobeax. Browse 30,000+ vacancies available.
Manager
Start Date
Starts Immediately
CTC (ANNUAL)
Competitive salary Competitive salary
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Posted 2 weeks ago
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About the job
The Dialer Manager/Strategist will be Responsible for daily management of the phone system including but not limited to list management, creating and tracking adherence metrics, planning and scheduling of short and long-term staffing in the call center.
Description
Responsible for daily management of the phone system including but not limited to list management, creating and tracking adherence metrics, planning and scheduling of short and long-term staffing in the call center
This role will also be providing compliance guidance when running outbound campaigns
Responsible for all aspects of campaign management and strategy. As a Dialer Operations will use cutting-edge technology to monitor, analyze, and take action to achieve penetration goals
Ensure adequate staffing levels and minimize organizational risks.
Perform daily uploads, downloads, and importing
Ensure and document outbound dialer activity
Analyze dialer-output data to identify potential problems and issues
Run payment report regularly
Create and update dialing campaigns filter, list strategies, and reports
Monitor and adjust the performance of the dialer systems
Responsible for all aspects of the call center technology platform including conversational IVR, cloud-based contact center solutions, workforce management, and outbound dialing/campaign management
Responsible for team member schedules to endure all intervals during business hours are staffed to support expected call volumes
Configuration of new campaigns: creation, user profiles, worksheets, etc
Provide guidance on compliance awareness such as DNC, States laws, TCPA (Cells Phones), GDPR, FDCPA, other Federal Laws, California Privacy Act, etc.
Support various contact types; Independent Business (Result of OB call), OB, Auto Dial, SMS
Earn certifications in these skills
Who can apply
Only those candidates can apply who:
1. have minimum -1 years of experience
Salary
Probation:
Duration:
Salary during probation:
After probation:
Annual CTC: Competitive salary
Number of openings
1
Editor’s note
Information above is Internshala's interpretation and paraphrasing of what we found on the shared link.
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