Manager in Noida, India is listed on Jobeax. Browse 30,000+ vacancies available.
Manager
Start Date
Starts Immediately
CTC (ANNUAL)
Competitive salary Competitive salary
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Posted 2 weeks ago
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About the job
The Dialer Manager/Strategist will be Responsible for daily management of the phone system including but not limited to list management, creating and tracking adherence metrics, planning and scheduling of short and long-term staffing in the call center.
Description
- Responsible for daily management of the phone system including but not limited to list management, creating and tracking adherence metrics, planning and scheduling of short and long-term staffing in the call center
- This role will also be providing compliance guidance when running outbound campaigns
- Responsible for all aspects of campaign management and strategy. As a Dialer Operations will use cutting-edge technology to monitor, analyze, and take action to achieve penetration goals
- Ensure adequate staffing levels and minimize organizational risks.
- Perform daily uploads, downloads, and importing
- Ensure and document outbound dialer activity
- Analyze dialer-output data to identify potential problems and issues
- Run payment report regularly
- Create and update dialing campaigns filter, list strategies, and reports
- Monitor and adjust the performance of the dialer systems
- Responsible for all aspects of the call center technology platform including conversational IVR, cloud-based contact center solutions, workforce management, and outbound dialing/campaign management
- Responsible for team member schedules to endure all intervals during business hours are staffed to support expected call volumes
- Configuration of new campaigns: creation, user profiles, worksheets, etc
- Provide guidance on compliance awareness such as DNC, States laws, TCPA (Cells Phones), GDPR, FDCPA, other Federal Laws, California Privacy Act, etc.
- Support various contact types; Independent Business (Result of OB call), OB, Auto Dial, SMS
Earn certifications in these skills
Who can apply
Only those candidates can apply who:
1. have minimum -1 years of experience
Salary
Probation:
Duration:
Salary during probation:
After probation:
Annual CTC: Competitive salary
Number of openings
1
Editor’s note
Information above is Internshala's interpretation and paraphrasing of what we found on the shared link.
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