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Vacancy description

Manager - KYC (Fraud &Dispute) in भारत

ADVENXA

  • Full-timeStandard weekly hours

Rs 12 lakh p.a.

भारत

Manager - KYC (Fraud &Dispute)

Location : Infopark,Kochi, Kerala Experience : Minimum 8+ years in KYC, Fraud & Dispute Process (BPO Domain Mandatory)

Managerial Experience : Minimum 3+ years as Assistant Manager / Manager in the BPO KYC domain (Mandatory)

Qualification : Bachelor's Degree Mandatory

Shift :  6:30 PM – 3:30 AM, Monday- Friday

Salary : Up to ₹12 LPA

Candidates with general KYC experience outside the BPO domain are not eligible.

Responsibilities

  • Manage end-to-end KYC, Fraud & Dispute operations and ensure process efficiency.

  • Lead and monitor team performance, productivity, quality, and SLA/KPI achievement.

  • Handle complex fraud and dispute escalations and ensure timely resolution.

  • Monitor attrition, shrinkage, attendance, and workforce productivity.

  • Conduct performance reviews, coaching sessions, and process improvement initiatives.

  • Coordinate with clients and senior management on operational performance and escalations.

Requirements

  • Minimum 8+ years of experience in KYC, Fraud & Dispute processes within the BPO industry.

  • Minimum 3+ years of experience as an Assistant Manager / Manager handling teams in the BPO KYC domain.

  • Strong knowledge of KYC verification, fraud detection, dispute resolution, and process compliance.

  • Proven experience in team management, performance monitoring, and client coordination.

  • Strong understanding of SLA, KPI, productivity, quality, shrinkage, and attrition management.

  • Excellent English communication, leadership, and escalation-handling skills.

  • Bachelor's Degree mandatory.

  • Willingness to work US night shifts.

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