L3 Backup Administrator

BU : *EDITS *Function : DOC

Grade : B3-2 Location : Pune

Position Title: Manager Position Type : -L3

I) Position Summary/Job Discription: L3 Backup Administrator is responsible for the architecture, stability, security, and continuous improvement of the enterprise backup and recovery environment. This role owns advanced troubleshooting, root cause analysis, disaster recovery readiness, and platform optimization across backup technologies such as Veeam backup & Replicaiton and Cloud and Commvault

The position serves as the highest escalation point for backup-related incidents, provides technical leadership to L1/L2 teams, and works closely with infrastructure, security, and application teams to ensure data protection strategies meet business, compliance, and SLA requirements

Roles & Responsibilities: **

Veeam Backup & Replication and Cloud **

Design, review, and optimize Veeam Backup & Replication architecture
Define backup strategies aligned with RTO/RPO and business requirements
Design Scale-Out Backup Repositories (SOBR) and object storage integration
Plan and implement immutability and ransomware protection
Capacity planning for backup storage and infrastructure
Configure and optimize backup, backup copy, and replication jobs
Own Sev-1 / Sev-2 incidents related to backup failures or DR
Perform deep troubleshooting using Veeam logs and analytics
Identify root cause and implement permanent fixes
Handle escalations from L1/L2 teams
Backup security compliance and hardening
Configure and schedule backup of VM level, File level, MSSQL, MySQL, Oracle, MongoDB, Postgress, SAP Hana, Etc.
Restoration backup of VM, File level, MSSQL, MySQL, Oracle, MongoDB, Postgress, SAP Hana,
Intigrate the both platform with backup like , VMware vSphere, Nutanix, Hyper-v, Azure, AWS, Google Cloud.
Configure and schedule the backup of cloud infra like Azure, AWS, Google Cloud.
Restoration backup of VM, File level, MSSQL, MySQL, Oracle, MongoDB, Postgress, SAP Hana on cloud platform.
Manage , configure , troubleshoot Linux hardened repositories.
Plan and execute DR drills and restore validations
Strond understanding of port opening for VM level, File Level, Database level like MSSQL, MySQL, Oracle, SAP Hana, Etc
Maintain and update day to day Backup policy document.
Create, Maintain and update Backup operations SOPs.

Commvault:-**

Own the Commvault backup architecture, including CommServe, MediaAgents, storage policies, and secondary copies
Design and optimize backup solutions aligned with business RTO/RPO
Review and recommend improvements to backup architecture and scalability
Plan and execute Commvault upgrades, hotfixes, and platform enhancements
Perform deep troubleshooting using Commvault logs and diagnostics
Conduct Root Cause Analysis (RCA) and implement preventive actions
Own escalations with Commvault OEM support
Review recurring issues and drive permanent fixes
Perform storage and capacity planning for future growth
Plan and execute DR drills and restore validation exercises
Ensure recovery procedures meet defined SLAs
Configure and schedule backup of VM level, File level, MSSQL, MySQL, Oracle, MongoDB, Postgress, SAP Hana, Etc.
Restoration backup of VM, File level, MSSQL, MySQL, Oracle, MongoDB, Postgress, SAP Hana,
Create and configure storage policy , schedule policy.
Install and configure backup agent on various platform like , Windows,Linux, Unix platform, etc.
Configure and schedule the backup of cloud infra like Azure, AWS, Google Cloud.
Restoration backup of VM, File level, MSSQL, MySQL, Oracle, MongoDB, Postgress, SAP Hana on cloud platform.
Maintain and update day to day Backup policy document.
Maintain and update Backup operations SOPs.

a) Essential Qualifications:

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· Any IT graduate ( BCA/MCA,BSc/MSc(IT),BE,BTech)

b) Requisite Skills:

Technical

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Veeam Backup & Replications:-**

Deep hands-on experience with Veeam Backup & Replication (latest versions)
Architecture design and optimization of Veeam environments
Upgrade Veeam Backup & Replication on Prem ,Veeam backup for Azure, Veeam Backup AWS.
Advanced troubleshooting of backup, restore, replication, and copy jobs
Expertise in Veeam proxies, repositories, scale-out backup repositories (SOBR)
Performance tuning for backup windows, throughput, and latency
Experience with Veeam Enterprise Manager and REST APIs
Backup encryption, immutability (Linux hardened repository), and security best practices
Strong knowledge on SQL, SAP Oracle, MySQL DB restoration.
Platform & Infrastructure Knowledge on VMware vSphere , Nutanix, Hyper-V for backup integration.
Storage integration (SAN, NAS, Object Storage – S3/Azure Blob)
Windows & Linux OS administration for backup.
VM, file-level, application-aware restores (SQL, Oracle, AD, Exchange)
Role-Based Access Control (RBAC) in Veeam
Backup data immutability and ransomware protection
MFA integration and security hardening
Compliance reporting and audit support
Root Cause Analysis (RCA) for recurring failures.
Handling critical Sev-1 incidents and outages.
OEM (Veeam) case management and escalations
Log analysis and performance diagnostics.
Backup policy automation and reporting
Documentation and governance.
Change management and CAB participation

Commvault :-**

Deep hands-on experience with Commvault Complete Data Protection
Strong understanding of CommServe, MediaAgent, Client, and Storage Policy architecture
Design and optimization of Commvault backup architecture for large-scale environments
Advanced troubleshooting of backup, restore, and auxiliary copy failures
Expertise in deduplication, compression, and storage optimization
Handling Commvault upgrades, hotfixes, and version compatibility
Backup and recovery of VM-Level backup for the platform of Nutanix, Hyper-v, VMware vSphere.
File system backup for windows and Linux
Application aware backup of SQL, Oracle , AD , Exchange.
Backup copy, secondary copy, and offsite DR replication
Disaster recovery planning and execution using Commvault.
Ownership of critical Sev-1/Sev-2 backup incidents
Root cause analysis (RCA) and preventive action planning
OEM (Commvault) case management and escalations
Log analysis and advanced diagnostics
Ability to mentor L1/L2 teams
Certification :- Veeam & Commvault
ITIL Certification

Behavioral

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· Good Analytical and Problem-Solving skills

· Customer Centric with solution understanding capability

· Good written and verbal communication skills (Hindi,English)

· Should be willing to accept challenges and highly dynamic in nature.

· Good grasping and aptitude to change as per business needs.

· Must possess strong interpersonal and communications skills.

· Must be able to relate to a diverse group of people including technical and development personnel, management, business customers, and vendors in a constructive and effective manner.

· Must have a solid technical background coupled with desire and ability to grasp skills quickly, combined with deep attention to detail along with excellent verbal and written communication skills

c) Work Experience

· 9 to 10 + years of hands on experience in enterprise backup and recovery (Veeam, Commvault On Prem or Cloud)

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Required Skills

backup administration
commvault
veeam
aws backup
azure backup
google cloud backup
backup and recovery
storage area network
network attached storage
object storage
amazon s3
azure blob storage
l3 support
security operations
cyber protection
data protection

Manager - IT Operations & Infrastructure

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