Vacancy description
CSG
India, India
Manager Engineering Remote in Remote in India, India is listed on Jobeax. Browse 30,000+ vacancies available.
The Engineering Manager (EM) is the single point of accountability for people leadership, delivery outcomes, and engineering practices across 2–3 Scrum teams within an Encompass release train. The EM provides direct people leadership for Encompass engineers, day-to-day work management and structured feedback for partner/other-org developers, and drives adoption of AI-native engineering practices across Development, Test, Release, Deployment & Documentation, and AI Adoption in Engineering. Each EM also acts as Primary Practice Lead for one of these practices, running the relevant practice cohort (community of practice) and ensuring consistent, high-quality, AI-enabled ways of working that align with Encompass Engineering's strategy and Engineering Culture.
Act as people manager for approximately 15–20 engineers across 2–3 Scrum teams, owning hiring, onboarding, performance management, compensation input, and promotion recommendations.
provide regular coaching, feedback, and career development support for Encompass engineers.
Conduct end-of-PI and quarterly reviews and annual performance appraisals in line with CSG processes.
Provide structured work and performance feedback for partner/other-org developers into their home line managers.
Foster a healthy, inclusive culture in a predominantly remote, globally distributed environment, promoting psychological safety, collaboration, and constructive feedback.
Delivery Responsibility (2–3 Scrum Teams per ART)
Be accountable for delivery outcomes across 2–3 Scrum teams within a release train, including predictability against PI and iteration objectives, sustainable throughput, and quality.
Partner with Technical Leads and Scrum teams to ensure PI and sprint plans are realistic, achievable, and aligned to team capacity and skills.
Ensure teams are adhering to Encompass Engineering's Engineering Culture and agreed practices across development, testing, release, documentation, and AI.
Monitor, track, and manage teams' progress, risks, and issues, escalating and removing impediments requiring leadership action.
Engineering Practices & Practice Leadership
Own and continuously improve engineering practices and standards across the four core practices: Development, Test, Release, Deployment & Documentation, and AI Adoption in Engineering.
Serve as Primary Practice Lead for one practice (and potentially Secondary Lead for another), running the relevant practice cohort/community of practice.
Plan practice-related work and capacity (frameworks, tools, training, documentation, AI patterns) and work with RTE/Scrum Masters to secure and visualise that capacity in PI and sprint plans.
AI-First Engineering Ways of Working
Cursor, Glean, AI-assisted test frameworks) for coding, testing, analysis, and documentation.
Ensure AI usage adheres to security, privacy, compliance, and quality guardrails defined by the Strategic Architect Group.
Embed AI-assisted workflows into daily engineering practices (development, testing, debugging, documentation) to improve productivity and quality.
Measure the impact of AI on productivity and quality and refine patterns, prompts, and training based on data and feedback.
Shape team composition across 2–3 Scrum teams to optimise skills, experience, domain knowledge, growth opportunities, and resilience to attrition.
Ensure effective Scrum Masters (in the Product Group) and Technical Leads are in place and operating to expectation.
Collaborate closely with Product Owners, RTE/ART leadership, Architecture, HR, Talent and Finance on backlog prioritisation, capacity planning, workforce planning, and people programs.
Support and participate in communities of practice (developers, testers, AI, etc.) Required Experience & Qualifications
India Remote
Accommodation:
If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at View phone number on https://jobeax.com/link/9QmyBd6n6RNe4gQ1 or email us at [HIDDEN TEXT]. CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.
Impact: Always help and empower others, whether they're colleagues or customers. CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.
By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Learn more about CSG Inclusion & Impact here.
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