Manager, CRM Platforms & Salesforce Delivery in Hyderabad, भारत

Lead CRM platform delivery, operations, and DevOps initiatives at Agilent with Salesforce as the primary platform. Manage a team of CRM resources while partnering with business stakeholders to implement scalable solutions aligned with commercial strategy and IT governance.

Responsibilities

• Lead, coach, and develop a team of CRM developers, administrators, analysts, and support resources
• Manage Salesforce implementation, enhancement, and DevOps delivery across sales, service, marketing, and customer experience processes
• Translate business GTM priorities into scalable Salesforce solutions and delivery roadmaps with stakeholder partnerships
• Oversee project planning, resource prioritization, risk management, and executive stakeholder communication
• Drive continuous improvement in platform stability, delivery quality, incident resolution, and support processes

Requirements

• Bachelor's degree in Information Systems, Computer Science, Engineering, or related field
• 10+ years enterprise application delivery experience with 6+ years Salesforce implementation and production support
• 4+ years people management experience including team leadership and performance development
• Strong hands-on Salesforce expertise across Sales Cloud, Service Cloud, Experience Cloud, Apex, and Lightning Web Components
• 4+ years managing Salesforce DevOps practices including Git-based source control, Gearset, CI/CD, and release governance
• Demonstrated experience with Agile or hybrid project delivery models and enterprise system integrations
• Salesforce certifications (Administrator, Platform Developer II, or Architect) preferred