Support warehouse and logistics operations by driving inventory accuracy, workplace discipline (5S), safety compliance, audit compliance and KPI performance management across in-plant and external warehouses.
Act as a process owner and execution anchor, ensuring adherence to SOPs, continuous improvement, and operational excellence through strong coordination with 3PL teams, plant, HSE, and supply chain stakeholders.
This role focuses on floor-level execution, control, and governance rather than people management, enabling consistent and compliant operations.
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1. Inventory Accuracy & Control (Core Focus)
Drive cycle count program, stock audits, and reconciliation
Ensure system vs physical stock alignment (SAP/WMS)
Lead root cause analysis for inventory variances and shrinkage
Implement controls across GRN, binning, batch traceability, and dispatch
Ensure timely closure of discrepancies with CAPA
2. Audit & Compliance Management
Lead and support:
Customer audits
Internal & external audits
Stock audits & physical verification exercises
Ensure audit readiness and closure of observations
Maintain documentation and compliance records
3. Customer Complaint & Claims Management
Handle customer complaints related to shortages, damages, delays
Drive root cause analysis and corrective/preventive actions (CAPA)
Coordinate with cross-functional teams for resolution
Manage and track insurance claims (damage/loss):
Documentation
Survey coordination
Claim submission & closure
Ensure reduction in repeat complaints
4. 5S & Warehouse Discipline
Implement and sustain 5S across warehouse operations
Conduct regular audits and ensure closure
Drive visual management, labeling, and workplace organization
Promote culture of discipline, cleanliness, and efficiency
5. Safety & HSE Compliance
Ensure adherence to HSE standards and safe material handling practices
Drive safety culture: PPE compliance, hazard identification, safe storage
Support incident investigation and corrective actions
Coordinate with HSE for audits and compliance
6. KPI Management & Governance
Track, publish, and monitor KPIs:
Inventory accuracy
OTIF (on-time delivery)
Productivity & throughput
Damage rates
Safety performance
Drive data-based performance reviews and corrective actions
Ensure daily/weekly KPI dashboards and reviews
7. GST & Financial Reconciliation
Ensure GST reconciliation related to warehouse transactions
Validate stock movement vs financial records
Support finance in audits, reporting, and compliance requirements
8. 3PL Coordination & Execution Control
Ensure SOP adherence by 3PL teams
Provide functional guidance via dotted-line leadership
Monitor inbound, storage, and dispatch execution
Ensure documentation accuracy and service quality
9. Process Standardization & Continuous Improvement
Enforce warehouse SOPs and operational best practices
Identify and implement process improvements and cost-saving initiatives
Support digitalization, automation, and lean initiatives
Drive waste elimination and efficiency improvement
10. Cross-Functional Coordination
Collaborate with:
Supply Chain
Plant Operations
HSE
Finance
Regional Logistics
Ensure alignment on execution, compliance, and performance
Key Competencies
Strong inventory control and audit management expertise
Process-driven with high attention to detail
Strong problem-solving and RCA capability
Ability to lead through influence (dotted-line management)
Knowledge of 5S, safety systems, and compliance frameworks
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