Logistics Manager in Marathi, Maharashtra, भारत

ROLE: Logistic Manager

Location- Taloja

Experience required- 3-5 Years

Role and Responsibilities:

The logistics Manager will be responsible for coordinating and managing the logistics operations in Bangalore. 

Key Responsibilities:

• Customer Escalations:

• Follow up and resolve customer escalations via email.

• Conduct root cause analysis (RCA) and develop actionable solutions to prevent future issues.

• Team Management:

• Manage, train, and develop support staff to ensure high performance and professional growth.

• Manage the Logistics Coordinator team to ensure smooth operations and effective communication.

• Control attrition rates among delivery helpers through effective team engagement and support.

• Warehouse Coordination:

• Coordinate with the warehouse team to address and resolve errors and cancellations.

• Ensure efficient and timely processing of orders and returns.

• Order and Route Planning:

• Develop alternative order plans in case of in-transit cancellations.

• Ensure proper route planning and monitoring to optimize delivery efficiency and reduce costs.

• Control route adherence and in-route cancellations to maintain delivery schedules.

• Vendor and Cost Management:

• Manage vendor agreements to ensure cost efficiency and reliable service.

• Negotiate and maintain cost-effective logistics solutions with vendors.

• Vehicle and Manpower Planning:

• Plan and ensure the availability of vehicles required for deliveries.

• Develop and implement manpower and daily task planning to meet operational needs.

• Process Improvement:

• Identify areas for process improvement within the logistics operations and implement changes to enhance efficiency.

• Monitor and control in-transit damage and develop strategies to minimize occurrences.

• Repair and Installation TAT Control:

• Ensure timely repair and installation services by monitoring and controlling Turn-Around Time (TAT).

• Escalation Handling:

• Handle escalations effectively and ensure a systematic approach to resolving issues.

• Conduct RCA and implement actionable plans to prevent recurrences.

Qualifications:

• Bachelor's degree in logistics, supply chain management, business administration, or a related field.

• Proven experience in logistics management or a similar role.

• Strong leadership and team management skills.

• Excellent communication and problem-solving abilities.

• Proficiency in logistics software and Microsoft Office Suite.

• Ability to work in a fast-paced and dynamic environment.

• Strong organizational and multitasking skills.