Litmus 7 - Technical Service Manager - eCommerce Platform in Ernakulam, भारत

Role : Technical Service ManagerWe are looking for an experienced Technical Service Manager to oversee production operations and service management for a custom-built eCommerce platform in a distributed enterprise https://jobeax.com/link/2rce0yCTCWx0P6oA role requires a strong understanding of modern application architecture, integration technologies, incident and problem management, and observability https://jobeax.com/link/ZcPTs4nBZJunUmJ9 ideal candidate will ensure platform stability, drive operational excellence, manage critical incidents, coordinate root cause analysis, and collaborate with engineering and business stakeholders to improve service reliability and https://jobeax.com/link/G5Ydhz4RBiyJw5AT Responsibilities :- Manage production operations and technical service delivery for a custom-built eCommerce platform in a distributed environment.- Lead critical incident management, including P1/P2 incidents, SWAT calls, stakeholder communication, escalation management and service restoration.- Drive problem management and ensure root cause analysis (RCA), corrective actions and preventive measures are completed.- Collaborate with engineering, application support, infrastructure and platform teams to resolve production issues and minimize service disruptions.- Maintain standard operating procedures (SOPs), operational runbooks and service governance practices.- Monitor application health, availability and performance through logs, metrics, traces, dashboards and alerting systems.- Improve observability practices, alert quality, error budget management and operational readiness.- Apply technical understanding of Java microservices, API management, Kafka-based event streaming and messaging, and Azure Integration Services.- Support troubleshooting of enterprise integration workflows involving routing, transformation, orchestration and canonical data models.- Coordinate operational reviews, incident reporting, service performance tracking and continuous improvement initiatives.- Work closely with technical and business stakeholders to communicate service risks, incident status, resolution progress and operational https://jobeax.com/link/HAxm4UHpBHVn3Ky4 Skills and Experience :- 10+ years of experience in production operations, technical operations, service management or SRE-adjacent roles within enterprise environments.- Experience supporting custom-built eCommerce platforms or distributed enterprise applications.- Strong understanding of Java microservices architecture and API management.- Working knowledge of Kafka and event streaming or messaging architectures.- Familiarity with Azure Integration Services, including Logic Apps, Service Bus and Event Grid.- Understanding of Enterprise Service Bus (ESB) concepts, including routing, transformation, orchestration and canonical models.- Proven experience managing P1/P2 incidents, major incident communications, SWAT calls and escalations.- Strong problem management skills, including RCA ownership and corrective action tracking.- Experience creating SOPs, operational runbooks and service governance frameworks.- Understanding of observability practices, including logs, metrics, distributed tracing, alerting, dashboards and error budgets.- Strong stakeholder management, communication, coordination and analytical https://jobeax.com/link/Cexs453KRiH2S1rJ Candidate Profile :A technically strong service management professional who combines enterprise production operations experience with knowledge of modern application architecture, integration platforms and reliability https://jobeax.com/link/ZcPTs4nBZJunUmJ9 candidate should be capable of managing critical incidents, driving operational improvements and ensuring the stability and reliability of business-critical eCommerce systems. (ref:hirist.tech)