LINKEDIN VOICE PROCESS in Jaipur, भारत

LinkedIn Voice Process Specialist

Summary

We are seeking a dedicated professional to join our IT Services team in a critical role focused on managing voice-based interactions for LinkedIn. This position is pivotal in ensuring seamless customer engagement where the incumbent will utilize active listening and strong problem-solving capabilities to address inquiries and resolve issues efficiently. The ideal candidate will bring a minimum of one year of experience within the BPO sector demonstrating exceptional verbal communication skills and fluency in English as verified through a Versant assessment. This role is essential for maintaining high standards of customer satisfaction and professional representation of the brand.

Responsibilities

• Actively listen to client communications to accurately identify needs and concerns.
  
• Employ effective problem-solving techniques to resolve customer issues promptly and professionally.
  
• Manage direct customer interactions via voice channels to ensure a positive user experience.
  
• Deliver clear professional and courteous communication during all calls.
  
• Navigate and utilize internal systems to process requests and provide accurate information.
  
• Adhere to established protocols for issue resolution and quality assurance.
  

Requirements

Requirements:

• Possess at least one year of prior experience working within a Business Process Outsourcing (BPO) environment.
  
• Demonstrate strong active listening skills and the ability to analyze situations quickly.
  
• Exhibit excellent problem-solving abilities to handle complex customer scenarios.
  
• Show proficiency in professional communication and customer interaction management.
  
• Maintain high standards of verbal communication skills.
  
• Achieve a required level of English fluency as confirmed by a Versant assessment.
  
• Be prepared to work within the salary range of 3-4 LPA.
  

Required Skills:

Active listening Problem-solving abilities Customer interaction and issue resolution Professional communication Minimum 1 year of BPO experience Good verbal communication skills English fluency (Versant assessment) Customer service and query-handling skills

Required Education:

Bachelors Degree (MBA Preferred)