Lead/Staff Engineer - Applied AI in भारत

About HighLevel: HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes. To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently. Behind the platform, HighLevel powers more than 4 billion API hits and 2. 5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability. Our People With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home. Our Impact Every month, HighLevel enables more than 1.

5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that. Learn more about us on our YouTube Channel or Blog Posts. About the Role: We're seeking a seasoned Engineer to lead the development of LLM-powered AI agents and next-gen Generative AI systems that drive core product functionality and customer-facing automation at scale. This is a high-autonomy, high-impact role for someone who thrives at the intersection of applied AI, agent design, and core data science. You'll build foundational models, retrieval systems, and dynamic agents that interact with millions of users — powering personalized communication, intelligent scheduling, smart replies, and much more. We are looking for builders who can take projects from research and experimentation to production and iteration, and who bring strong data science rigour alongside hands-on GenAI experience. Requirements: - 8+ years of experience in Data Science, Machine Learning, or Applied AI, with a track record of delivering production-grade models and systems - Hands-on expertise with LLMs: fine-tuning, prompt engineering, function-calling agents, embeddings, and evaluation techniques - Strong experience in building retrieval-augmented generation (RAG) systems using vector databases (e. g.