Lead-Soft Services-IFM Standardization in Ahmedabad, India - Jobeax
Vacancy description
Lead-Soft Services-IFM Standardization in Ahmedabad, भारत
AdaniConneX
Full-timeStandard weekly hours
ContractFixed-term or freelance
Ahmedabad, भारत
Responsibilities
Lead deployment of common operating procedures and service delivery models across business units and sites.
Ensure consistent service quality, manpower deployment, consumable specifications, and performance standards
Service Governance & Compliance
Establish governance mechanisms to monitor adherence to approved soft service standards.
Conduct periodic audits, service assessments, and compliance reviews across locations.
Drive CAPA closure for identified gaps and non-conformities
Vendor Management & Service Partner Standardization
Develop standardized scopes of work, SLAs, KPIs, and contract templates for soft service providers.
Define vendor performance evaluation and governance frameworks to ensure service excellence.
Support strategic sourcing and vendor consolidation initiatives.
Workplace Experience Enhancement
Lead initiatives to enhance employee and visitor experience across Group facilities.
Standardize hospitality protocols, front-office operations, conference room services, and customer service practices.
Performance Monitoring & Analytics
Establish Group-wide dashboards and MIS for monitoring service quality, audit scores, complaint trends, and customer satisfaction metrics.
Analyze service performance data and identify continuous improvement opportunities
Cost Optimization & Operational Efficiency
Drive productivity improvement and cost optimization initiatives through standardization of processes, consumables, equipment, and manpower models.
Identify opportunities for bulk procurement and economies of scale across locations.
Technology & Digital Enablement
Drive adoption of CAFM platforms, digital audits, helpdesk systems, mobile inspection tools, and service performance dashboards.
Promote data-driven management and automation of soft service operations.
Training & Capability Building
Develop competency frameworks and training standards for soft service teams and service partners.
Conduct knowledge-sharing sessions and best-practice deployment across sites
Customer Experience & Feedback Management
Establish frameworks for employee satisfaction measurement, workplace experience surveys, and service feedback mechanisms.
Drive service improvements based on feedback, audit findings, and business requirements
Sustainability & ESG Initiatives
Integrate sustainability practices within soft services, including waste management, water conservation, green housekeeping practices, and environmentally responsible consumables.
Support organizational ESG and sustainability objectives.
Stakeholder Management
Collaborate with Corporate Real Estate, Procurement, HR, Projects, Sustainability, and Business Unit teams to ensure seamless implementation of Group standards.
Present performance reviews, standardization progress, and improvement initiatives to leadership.
Qualifications
8-12 Graduate in Hotel Management, Hospitality Management, Facility Management, Business Administration, or related discipline.
Strong exposure to corporate offices, campuses, industrial townships, business parks, airports, hotels, or infrastructure projects.
... uniform standards for HVAC, Electrical, Plumbing, Fire & Life Safety, Building Management Systems (BMS), DG Sets, Elevators, and other critical assets. Drive IFM Standardization Initiatives - Lead implementation of standardized technical operating models across business units and project sites. - Ensure consistency in ...
... internal audits, compliance checks, and corrective actions where required. - Ensure compliance to respective processes w.r.t. governance protocols - Drive the standardization of Transport services across group. - Lead the deployment of a centralized Transportation Management System (TMS) and digitization initiatives. - Ensure ...
... Plan formulation & Deployment - Improvement Initiatives’ Implementation Financial - Budget Creation - Budget Compliance - Cost Optimization Process - Hard Services Process Compliance - Hard Services Process Efficiency - Hard Services Process Enhancement - Drive Process Optimization and Standardization - Customer Satisfaction ...
... equipped to support evolving business needs. - Collaborate with development, infrastructure, and business teams to ensure scalable and reliable application services . Are you the one? - Proven experience in an Application Support / Application Services leadership role supporting business-critical systems. - Strong background ...
... to ₹50,000 take-home • Depends on last drawn salary and years of experience We are looking for candidates with extremely excellent communication skills for a Soft Collections & Customer Service process. ?️ Skills Required: • Excellent verbal and written communication • Customer service skills • Soft collections / payment ...
... goals. Together, let's build a brighter, healthier future for all. Brief introduction - Role Summary/Purpose: Developing strategic supply chain solutions and leading high-stakes negotiations, you will drive the end-to-end procurement of Supply Services—including Facility, MRO, and Capital equipment—to power our operational ...
... relationships into high-value partnerships. You will join a high-impact Global Procurement function reporting directly to the Head of Outsourced and Technology Services Procurement, serving as a trusted partner to global business leaders. What You’ll Do In this role, you will: - Category Strategy & Sourcing Execution: Execute ...
Medtronic seeks a Sales Executive to drive soft tissue implant portfolio growth across a Kolkata territory. The role combines direct customer engagement with clinical support, including operating room coverage, product training, and relationship building with surgeons and hospital stakeholders. Responsibilities - Achieve ...
... who likes to imagine new possibilities and build better systems rather than plug-in to outdated ones, Quince is the place for you. THE ROLE Sourcing Manager - Soft Home (Flooring) We are seeking a Sourcing Manager - Soft Home (Flooring) to join our growing team. This person will be tasked with identifying and onboarding ...
... Experienced (relevant combo of work and education) About the role Recruiter input needed: Confirm the external job title. As a Consultant Principal, Professional Services, you will lead consulting initiatives that improve operational efficiency, strengthen processes and support client business goals. You will design customized ...