Job Description

Join us as we build the future of digital banking, where your expertise shapes seamless customer experiences. You’ll be part of a passionate, diverse team focused on creating value and driving innovation. At JPMorgan Chase, we empower you to grow your career, expand your skills, and make a real impact. We value curiosity, collaboration, and a commitment to excellence. Discover an environment where your ideas help redefine what’s possible in banking.

As Lead Process Engineer within Process Engineering, you design end-to-end operational journeys across retail banking products and services with a focus on customer outcomes, scalability, and resiliency. You partner with Product, Operations, Technology, Risk, Controls, Compliance, and Legal to align requirements, manage trade-offs, and drive delivery in an agile environment. You shape how processes are designed rather than documenting existing ways of working, raising standards through influence, mentoring, and data-driven continuous improvement.

In your first year, you will:

Strengthen team capability through mentoring, coaching, and raising design standards
Improve the quality and consistency of process designs across the organization
Reduce downstream design defects through stronger discipline and first-time-right practices
Become a trusted partner to Product, Operations, and control functions
Contribute to a culture of ownership, critical thinking, and continuous improvement within Process Engineering

Job Responsibilities:

Design and improve end-to-end operational journeys across retail banking products and services using BPMN 2.0 (Signavio or equivalent), focusing on customer outcomes, scalability, and resiliency
Partner with cross-functional stakeholders across product, operations, technology, risk, controls, compliance, and legal to align on requirements, trade-offs, and delivery timelines
Lead process engineering workstreams by planning work, managing dependencies, and driving decisions to keep initiatives moving in an agile environment
Embed risk and controls into designs by identifying operational and regulatory risks early and ensuring appropriate preventive and detective controls are built into the process
Drive continuous improvement using data, root cause analysis, and feedback loops to simplify, standardize, automate where possible, and reduce rework
Mentor and support junior engineers through coaching, design reviews, and sharing best practices

Required qualifications, skills, and capabilities:

10+ years of experience in process engineering, business process management, or operational excellence within retail banking
Demonstrated experience designing complex operations and customer journeys using BPMN 2.0 and process modeling tools (Signavio or equivalent)
Demonstrated experience partnering with cross-functional stakeholders across product, operations, technology, risk, controls, compliance, and legal
Demonstrated experience organizing work, prioritizing, managing dependencies, and driving delivery in an agile product delivery environment
Demonstrated experience identifying operational and regulatory risks and embedding preventive and detective controls into process designs
Demonstrated experience driving continuous improvement using data, structured problem-solving, and root cause analysis
Demonstrated experience mentoring, coaching, and/or leading cross-functional workstreams or initiatives
Strong knowledge of retail banking products and operational servicing
Strong analytical capability and structured decision-making

Preferred qualifications, skills, and capabilities:

Working knowledge of artificial intelligence and its application in financial services
Demonstrated intellectual curiosity and interest in emerging technologies

About Us

About the Team

Lead Process Engineering - Vice President

Start with your email