Lead Management Executive (Fresher) in Haridwar, भारत

Job Title: Lead Management Executive (Fresher)

Location: Haridwar
Experience: 0–1 Year (Freshers can apply)

Job Summary

We are looking for a tech-savvy and detail-oriented Lead Management Executive to manage CRM operations, lead allocation, dialer management, and reporting. The ideal candidate should have a strong understanding of technology, be comfortable working with CRM systems, Excel, and online tools, and possess excellent analytical and coordination skills.

Key Responsibilities

• Manage lead allocation, reassignment, and distribution across teams.

• Monitor lead status, lead aging, and follow-up activities to ensure timely action.

• Configure, monitor, and manage dialer campaigns.

• Maintain CRM data accuracy, user accounts, and access permissions.

• Generate daily, weekly, and monthly MIS reports and performance dashboards.

• Ensure adherence to CRM and dialer SOPs and operational processes.

• Coordinate with Sales, Marketing, and Technical teams for smooth lead flow and issue resolution.

• Identify data discrepancies and ensure timely corrections.

• Track lead conversion metrics and prepare performance insights.

Requirements

• Graduate in BBA, BCA, https://jobeax.com/link/2DENLGgQM7whDhaE, https://jobeax.com/link/wOcGjnRrrRFUZzB4 (IT/CS), MBA (Marketing), or any relevant discipline.

• 0–1 year of experience (Freshers with strong technical aptitude are encouraged to apply).

• Tech-savvy is mandatory with the ability to quickly learn CRM software and business tools.

• Basic understanding of CRM systems, Excel (Pivot Tables, VLOOKUP/XLOOKUP preferred), Google Sheets, and reporting.

• Strong analytical, problem-solving, and organizational skills.

• Good communication and coordination abilities.

• High attention to detail and data accuracy.

Preferred Skills

• Knowledge of CRM platforms (LeadSquared, Zoho, Salesforce, etc.) is an advantage.

• Familiarity with dialer systems and lead management processes.

• Basic understanding of digital marketing or sales operations is a plus.

What We Offer

• Hands-on training on CRM and lead management tools.

• Opportunity to work closely with Sales, Marketing, and Operations teams.

• Career growth in CRM, Business Operations, and Process Management.