Job Title: Lead Management Executive (Fresher)

Location: Haridwar
Experience: 0–1 Year (Freshers can apply)

Job Summary

We are looking for a tech-savvy and detail-oriented Lead Management Executive to manage CRM operations, lead allocation, dialer management, and reporting. The ideal candidate should have a strong understanding of technology, be comfortable working with CRM systems, Excel, and online tools, and possess excellent analytical and coordination skills.

Key Responsibilities

Manage lead allocation, reassignment, and distribution across teams.
Monitor lead status, lead aging, and follow-up activities to ensure timely action.
Configure, monitor, and manage dialer campaigns.
Maintain CRM data accuracy, user accounts, and access permissions.
Generate daily, weekly, and monthly MIS reports and performance dashboards.
Ensure adherence to CRM and dialer SOPs and operational processes.
Coordinate with Sales, Marketing, and Technical teams for smooth lead flow and issue resolution.
Identify data discrepancies and ensure timely corrections.
Track lead conversion metrics and prepare performance insights.

Requirements

Graduate in BBA, BCA, https://jobeax.com/link/2DENLGgQM7whDhaE, https://jobeax.com/link/wOcGjnRrrRFUZzB4 (IT/CS), MBA (Marketing), or any relevant discipline.
0–1 year of experience (Freshers with strong technical aptitude are encouraged to apply).
Tech-savvy is mandatory with the ability to quickly learn CRM software and business tools.
Basic understanding of CRM systems, Excel (Pivot Tables, VLOOKUP/XLOOKUP preferred), Google Sheets, and reporting.
Strong analytical, problem-solving, and organizational skills.
Good communication and coordination abilities.
High attention to detail and data accuracy.

Preferred Skills

Knowledge of CRM platforms (LeadSquared, Zoho, Salesforce, etc.) is an advantage.
Familiarity with dialer systems and lead management processes.
Basic understanding of digital marketing or sales operations is a plus.

What We Offer

Hands-on training on CRM and lead management tools.
Opportunity to work closely with Sales, Marketing, and Operations teams.
Career growth in CRM, Business Operations, and Process Management.

Lead Management Executive (Fresher)

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