Lead Application Support Engineer in Chandigarh, भारत

Role Overview : We are looking for an experienced Lead Application Support Engineer (L3/L2) to lead support operations for mission-critical, high-availability enterprise applications. In this role, you will be responsible for ensuring system stability, driving incident management, mentoring support engineers, and collaborating with cross-functional teams to deliver reliable, secure, and high-performing business applications. This is an excellent opportunity to lead a high-performing support team while working with modern monitoring, observability, and automation technologies in a fast-paced production https://jobeax.com/link/EG3PG5FSTAqKZnRA Responsibilities : Production & Application Support : - Lead day-to-day application support operations, ensuring maximum uptime and system availability.- Participate in rotational 24x7 shifts, including on-call support, weekends, and public holidays.- Manage shift operations, workload distribution, prioritization, and seamless shift handovers.- Act as the highest technical escalation point for complex production issues and business-critical incidents.- Lead major incident bridge calls and coordinate cross-functional teams to ensure timely service restoration.- Perform advanced L3 troubleshooting across applications, databases, Linux/Unix systems, middleware, APIs, and https://jobeax.com/link/650vgIlKrG3vfw81 & Incident Management : - Own end-to-end monitoring and alert management using tools such as New Relic and PagerDuty.- Review and optimize monitoring dashboards, alert thresholds, and observability strategies.- Conduct Root Cause Analysis (RCA) for major and recurring incidents and drive permanent resolutions.- Monitor scheduled jobs, batch processes, APIs, and third-party https://jobeax.com/link/0n4xME8jFEVoXO4C Management : - Manage incidents, problem records, service requests, and change requests using Jira Service Management or ServiceNow.- Support application releases, deployments, post-release validations, and production readiness reviews.- Develop and maintain runbooks, SOPs, troubleshooting guides, and operational https://jobeax.com/link/RQqTLzzy8uNH2H4k & Continuous Improvement : - Mentor and coach Application Support Engineers while providing technical leadership.- Identify automation opportunities to reduce manual effort and improve operational efficiency.- Track and report operational KPIs, SLA performance, incident trends, and service health metrics.- Participate in disaster recovery planning, capacity management, and resilience initiatives.- Ensure timely communication with stakeholders during incidents, outages, and maintenance https://jobeax.com/link/ZXZIATo0nObCyFu7 Skills : Must Have : - Application Support (L2/L3)- Team Leadership & Shift Management- Major Incident Management- Root Cause Analysis (RCA)- SQL & PostgreSQL- NoSQL Databases (MongoDB, DynamoDB, Cassandra)- Linux/Unix Administration- Advanced Troubleshooting- New Relic- PagerDuty- Jira Service Management or ServiceNowGood to Have : - AWS- Kubernetes- Confluence- Performance Analysis & Application Tuning- Python or Shell ScriptingBonus Skills : - Site Reliability Engineering (SRE)- CI/CD & Release Management- Operational Reporting & KPI Management- Observability & Monitoring Best PracticesQualifications : - Bachelor's Degree (B.E./B.Tech) or MCA in Computer Science, Information Technology, or a related discipline.- 2 - 8 years of experience in Application Support (L3) or Production Support environments.- Minimum 3 years of experience leading support teams or managing shift operations.- Experience supporting high-availability, customer-facing enterprise applications.- Strong troubleshooting, analytical, and decision-making skills.- Excellent communication and stakeholder management abilities.- Willingness to work in rotational 24x7 support shifts and on-call https://jobeax.com/link/LpGEcpiODMkOjE0d Certifications : - AWS Cloud Practitioner or equivalent cloud certification- Linux Certification- PostgreSQL Certification- ITIL Foundation- Observability & Monitoring Platform CertificationsWhy Join? : - Lead a high-performing Application Support team supporting enterprise-scale applications.- Work with modern monitoring, observability, cloud, and automation technologies.- Exposure to large-scale, mission-critical systems.- Collaborative, fast-paced, and innovation-driven work environment.- Comprehensive health insurance and learning opportunities.- Clear career progression into Operations Management, Platform Reliability, Site Reliability Engineering (SRE), or Engineering Leadership. (ref:hirist.tech)