Company Description

Grand Mercure Bengaluru Gopalan Mall managed by Accor is located near the heart of Bengaluru with close proximity to major Techparks and key commercial & residential bubbles 212 Modern & Lavish rooms including 29 one and two bedroom suites with private terrace 10 elegant meeting spaces including a quaint alfresco and open terrace that can cater from 20 - 400 guests.

Features an all-day dining restaurant, cafe & alfresco, a fitness
centre, spa, swimming pool, an entertainment zone, library
lounge, art gallery and business centre

Job Description

Prime Function:

To assist the Executive Housekeeper to plan, organize, and execute the daily operations of the Laundry Department.
Assign and review the work of the laundry team engaged in receiving, washing, ironing, packaging and delivering.
Ensure that all the Standard Operating Procedures set for the Laundry department are followed.
Any matter which may effect the interests of Grand Mercure Bengaluru Gopalan Mall should be brought to the attention of the Management.

Key Responsibilities:

Laundry Planning

Assist the Executive Housekeeper to plan and ensure to implement preventive maintenance for all the laundry equipments.

Ensure to assist the Laundry Manager to plan and budget the revenues and costs for the Laundry department.

People Management

Ensure that all personnel are kept well informed of department’s objectives and policies.
Motivate and develop staff to ensure smooth functioning of the department and promote teamwork.

Develop and maintain effective relationships with all service providers.

Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.

Ensure that the team has been trained for all safety provisions.

Financial Management

Assist the Executive Housekeeper to conduct periodic and annual inventory of equipment & recommend replacement of equipment as required.
Identify optimal, cost effective use of the resources and educate the team on the same.
Assist the Executive Housekeeper to review the monthly income and expenditure report of the laundry and develop an action/work plan.

Operational Management

Plan and schedule work for the group to ensure proper distribution of assignments and adequate manning, space and facilities for subsequent performance of duties.
Co-ordinate with the Director of Engineering in the area of maintenance and purchase of various laundry equipment.
Ensure to keep abreast with new developments in the laundry industry, trends in textiles and chemicals for textile care.
Ensure that the laundry equipment and area of work is maintained in a clear, safe & hygienic manner and as per the standards.
Monitor and control consumption of power, steam, detergents and other chemicals and devise methods for optimal usage of these.
Supervise and direct the daily activities of all laundry staff and are responsible for the efficient and smooth operation of the department.
Co-ordinate with the Executive Housekeeper on the purchase & quality of room linen.

Managerial Qualities

Leadership skills that utilize persuasion and motivation to attain organizational goals is the most desirable management quality, followed by honesty, integrity, ethical behavior, tactfulness, openness, and cultural awareness;

Ability to accept responsibility;

Self confidence, motivation, drive and tenacity;

Ability to enhance organizational performance;

Ability to clearly delegate tasks and responsibilities;

Ability to think strategically, inductively, and creatively;

and the propensity to recognize and acknowledge other peoples’ ideas.

Key Contacts

Liaises with

Responsible for (as assigned)

Laundry team

Housekeeping team

Laundry Valet, Laundry Operator,

Tailor

Occupational Health & Safety

Employee Responsibility

All employees to safeguard their health and safety, and the health and safety of others, in the workplace.

Other Terms & Conditions

a. During the course of your employment with the Hotel you may be required to stay back or work extended hours as and when the need arises during hotel operations against the responsibility assigned to you.

b. You might be required to do night shifts or be flexible to work in any shift as per the requirement of the department or the hotel.

Qualifications

10+2 / Diploma / Degree in Hotel Management or a related field.

Additional Information

Understanding of linen and uniform inventory, stock control, and record maintenance.
Knowledge of hygiene, safety, and quality standards for hotel linen and uniforms.
Ability to supervise laundry attendants and coordinate daily operations.

Laundry Executive

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