Job Description: Level 3 Senior Security Engineer
Note: Preference will be given to candidates who are locally based in Mumbai.
Position Details
- Level: Level 3
- Department / Group: Managed Services
- Position Type: Permanent
- Location: Mumbai
- Working Days: Monday to Friday
- Working Hours: 9:30 AM to 6:30 PM
Position Overview
We are seeking an experienced and driven Level 3 Senior Security Engineer to provide advanced operational support and technical leadership for enterprise security infrastructure in a multi-vendor, hybrid managed services environment. The ideal candidate will be responsible for handling escalated security incidents, managing complex security configurations, supporting critical changes, and driving continuous improvement across security operations.
This role requires strong, hands-on expertise in Next-Generation Firewall (NGFW) technologies, with mandatory experience across Palo Alto, FortiGate, Cisco FTD, Versa, and Cisco SSE platforms.
Key Responsibilities
Incident & Escalation Management
- Lead the resolution of security incidents, service requests, and operational escalations, ensuring timely response and closure within defined SLAs.
- Act as the primary escalation point for Security L1 / L2 teams for complex security issues and advanced troubleshooting requirements.
- Investigate and troubleshoot security infrastructure incidents, including Next-Gen Firewalls, VPNs, proxies, AAA, IDS/IPS, secure web access, and cloud-delivered security services.
- Perform root cause analysis (RCA) for recurring and high-impact security incidents, implementing sustainable corrective actions.
- Take direct responsibility during critical security incidents, major outages, and emergency response situations.
Security Operations & Technical Support
- Provide advanced operational support for enterprise security environments across on-premises, branch, data center, internet edge, and hybrid architectures.
- Manage and troubleshoot multi-vendor security platforms, ensuring policy integrity, service availability, and security posture alignment.
- Support the implementation, troubleshooting, and optimization of NGFW, VPN, secure remote access, IDS/IPS, proxies, AAA, and cloud security controls.
- Assist in advanced configuration and administration of security devices while ensuring compliance with organizational security standards and best practices.
- Conduct quality assurance checks on security incident resolutions, policy changes, and configuration updates.
Monitoring, Governance & Risk Support
- Monitor security infrastructure health, availability, logs, policy behavior, and performance trends.
- Identify opportunities to improve security operations efficiency, policy effectiveness, and service resilience.
- Support compliance and governance requirements by ensuring operational controls align with security policies, standards, and regulatory frameworks.
- Assist in maintaining operational readiness for audits, compliance reviews, and security governance activities.
Change Management & Service Improvement
- Play a key role in security change management, including technical review, risk assessment, approval support, implementation, and post-change validation.
- Implement and oversee complex security policy changes, rule modifications, and secure access configurations.
- Collaborate with internal teams to support security upgrades, migrations, policy cleanups, and technology refresh initiatives.
- Identify and implement process improvements, standardization opportunities, and operational best practices within the security operations function.
Collaboration, Documentation & Client Communication
- Collaborate with Security Architects, Network Teams, Engineering teams, vendors, and other internal stakeholders to resolve systemic issues and improve service delivery.
- Maintain detailed documentation of incident handling, troubleshooting, security changes, operational procedures, and platform configurations.
- Contribute to the development and enhancement of knowledge base articles, standard operating procedures (SOPs), and security runbooks.
- Communicate effectively with clients and internal stakeholders, providing clear updates on security incidents, service requests, and escalations.
- Manage customer escalations professionally and work toward timely resolution.
Mentoring & Technical Development
- Provide technical mentorship, coaching, and knowledge transfer to L1 and L2 security operations teams.
- Participate in technical training, security awareness, and skill development initiatives.
- Stay current with emerging security technologies, threat trends, and industry best practices.
Knowledge, Skills, and Experience Requirements Mandatory Technical Skills
- Strong hands-on operational experience on Next-Generation Firewall (NGFW) platforms, including:
- Palo Alto, FortiGate, Cisco Firepower Threat Defense (FTD), and Versa / Cisco Secure Service Edge (SSE).
- Comprehensive understanding of core security technologies and controls, including:
- VPN, IDS/IPS, AAA, Proxy Solutions, Secure Internet Access / Secure Remote Access, and Policy-based access control.
- Proven hands-on experience in security policy configuration, rule management, troubleshooting, and operational support.
- Demonstrated ability to configure and troubleshoot multi-vendor network security infrastructure in enterprise environments.
- Experience supporting hybrid managed services environments with integrated network and security architectures.
- Strong grasp of security operations processes, incident response workflows, change governance, and service management frameworks.
Preferred / Added Advantage
- Exposure to SASE, SSE, and Zero Trust security models.
- Familiarity with secure access, cloud-delivered security, and internet edge security operations.
- Solid understanding of networking fundamentals to support security troubleshooting in integrated environments.
- Experience with security monitoring, policy analytics, and performance reporting tools.
Professional & Functional Skills
- Sound understanding of regulatory compliance and security governance requirements.
- Strong analytical, troubleshooting, and decision-making skills in high-pressure operational environments.
- Excellent interpersonal, written, and verbal communication skills.
- Strong customer-facing communication and stakeholder management capabilities.
- Highly self-motivated, detail-oriented, and able to prioritize effectively in a fast-paced environment.
Qualifications, Certifications, and Education
- Education: Bachelor’s degree in Computer Science, Information Technology, Electronics, Telecommunications, or an equivalent field.
- Experience: 7–10 years of relevant experience in security operations, firewall operations, or managed security services.
- Preferred Certifications:
- PCNSE, Fortinet NSE / FCP, Cisco Security Certifications, CCNP Security
- Versa SASE / SSE