Overview:

Managed Services Engineer is responsible for supporting, building, managing, configuring and implementing solutions within the customers managed platform or services under SHI’s management. They must aim to achieve optimal system performance across all supported platforms. The engineer will collaborate with internal and external customers, lead IT projects, monitor performance, optimize environments, stay updated on industry trends, and seek personal and professional growth

Requirements

Responsibilities:

Include, but not limited to:

• Build, implement and support a wide range of solutions using platform services for both internal and customer purposes.

• Manage and configure platform infrastructures, applications, and collaboration tools.

• Contribute and take lead on MSP Projects, collaborating with internal/external customer and ensuring timely delivery and alignment with business objectives.

• Contribute, develop, and take lead on service improvement initiatives, collaborating with internal/external customer and ensuring timely delivery and alignment with business objectives.

• Engaging directly with customers through status updates, change requests, meetings, incident responses, and projects, while understanding their needs and success criteria.

• Monitoring and diagnosing performance issues to ensure optimal system performance.

• Optimizing existing environments and standardizing processes using/developing standard operating procedures (SOPs).

• Stay updated with industry trends, emerging technologies, and best practices.

• Continuously seek opportunities for personal and professional growth.

• Track time and document work out of SHI’s PSA system, submitting weekly timesheets.

• Align with leadership and organization initiatives.

• Mentor/Train lower tier engineering employees and service desk employees.

• Involvement in a wide range of required Audit’s.

• SOW Scoping, development, and build out assistance on a per-request basis.

• Ownership, alignment, assessment (at times delivery) of customer Agile Cloud Engineering requests.

• Assistance at all lower level’s where needed based on resource constraints

• Administration and Management of M365 Suits (Email, Teams, OneDrive, SharePoint, Intune, Purview..)

• Migration of Email from O365 to O365 tenant

• Migration of Email from Gsuit to O365 tenant

• Application packaging and deployment from SCCM

• OS deployment from SCCM

• Administration and management of MS Defender for endpoint

• Administration and management of MS purview

• Azure resources management

• Deep understanding of Azure core services including Azure Compute, Storage, Network, and Security.

• Expert level experience with additional Azure services including Azure Virtual Desktop, Logic Apps, Analytics, etc.

• Vast understanding of additional technologies including DNS, Microsoft Windows Server, Active Directory and Entra ID

• Managing, monitoring, and resolving issues in the Azure cloud environment

• Designing and implementing Azure cloud solutions to meet the needs of the client

• Performing routine checks and maintaining the system to ensure the security and integrity of data

• Optimizing cloud resources to deliver cost-effective solutions

• Ensuring compliance with industry and company standards

• Providing technical support and training to users to increase system performance and value

• Collaborating with teams to integrate cloud services with existing systems

• Developing and implementing disaster recovery plans and data backups

• Staying updated with industry trends and advancements in cloud technology

• Manage and monitor all installed systems and infrastructure

• Work closely with L2 and L1 teams along with Vendor support coordination

L3 Azure Cloud & M365 Engineer

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