We are seeking a highly skilled and experienced L2
Support Engineer with strong hands-on expertise in Active Directory,
Microsoft Entra ID (Azure AD), and Microsoft 365 (O365) administration and
support. The candidate will be responsible for managing and troubleshooting
identity, access, messaging, and collaboration services in a hybrid enterprise
environment. The ideal candidate should have experience
supporting large-scale Microsoft environments, excellent troubleshooting
capabilities, and a good understanding of identity and access management,
Microsoft 365 services, and operational support processes.

Responsibilities

Key Responsibilities

Active Directory Administration

Administer
and support Active Directory Domain Services (AD DS).
Manage
users, groups, service accounts, computer objects, and Organizational
Units (OUs).
Troubleshoot
authentication issues related to Kerberos, LDAP, DNS, and Group Policies.
Monitor
and resolve AD replication issues.
Manage
Domain Controllers, Sites & Services, FSMO roles, and Trust
Relationships.
Perform
AD health checks and routine maintenance activities.
Support
Joiner, Mover, and Leaver (JML) processes.

Microsoft Entra ID (Azure AD)

Administer
Microsoft Entra ID users, groups, devices, and enterprise applications.
Manage
and troubleshoot Azure AD Connect synchronization.
Configure
and support:

Single
Sign-On (SSO)
Multi-Factor
Authentication (MFA)
Conditional
Access Policies
Self-Service
Password Reset (SSPR)
Identity
Protection
Identity
Governance

Investigate
authentication, sign-in, access, and synchronization issues.
Support
hybrid identity and federation services.

Microsoft 365 Administration

Manage
Exchange Online mailboxes and mail-enabled objects.
Administer
Shared Mailboxes, Distribution Groups, and Microsoft 365 Groups.
Troubleshoot
mail flow, delivery failures, Outlook, and mailbox-related issues.
Provide
administration and support for Microsoft Teams.
Manage
SharePoint Online and OneDrive access permissions.
Handle
Microsoft 365 license provisioning and administration.
Support
Microsoft 365 Security & Compliance features.

Incident & Service Request Management

Provide
Level 2 support for incidents and service requests.
Troubleshoot
and resolve complex identity and collaboration-related issues.
Perform
Root Cause Analysis (RCA) for recurring incidents.
Collaborate
with L3 teams and Microsoft Support for escalations.
Ensure
adherence to SLA and operational standards.
Prepare
and maintain technical documentation, SOPs, and knowledge articles.

Monitoring & Operational Support

Monitor
AD, Entra ID, and Microsoft 365 service health.
Participate
in change management and maintenance activities.
Generate
operational reports and service metrics.
Support
audits and compliance-related activities.

Mandatory Technical Skills

Active Directory

Active
Directory Domain Services (AD DS)
Group
Policy Management
DNS
& DHCP
AD
Replication Troubleshooting
LDAP
& Kerberos Authentication
Domain
Controller Administration

Microsoft Entra ID

Microsoft
Entra ID Administration
Azure
AD Connect
Hybrid
Identity Management
SSO,MFA
& Conditional Access
SSPR
Identity
and Access Management (IAM)

Microsoft 365

Exchange
Online
Microsoft
Teams Administration
SharePoint
Online
OneDrive
for Business
Microsoft
365 Admin Center
License
Management
Mail
Flow Troubleshooting

Scripting & Automation

PowerShell
Administration and Automation
User
Provisioning & Reporting Scripts
Basic
Automation for Operational Tasks

Preferred Skills

Microsoft
Intune / Endpoint Manager
Microsoft
Defender for Office 365
Microsoft
Purview
Microsoft
Sentinel
Azure
Administration (AZ-104)
Hybrid
Exchange Environment
ServiceNow
ITIL
Framework

Qualifications

Bachelor’s
degree in computer science, Information Technology, or related field.
4-8
years of relevant experience in Microsoft Infrastructure Support.
Experience
supporting enterprise environments with 1,000+ users preferred. Strong understanding of hybrid identity and
Microsoft cloud technologies

L2 Support Engineer (Active Directory, Microsoft Entra ID & Microsoft 365)

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