We are looking for a highly skilled L2 Support Engineer
with strong hands-on experience in ManageEngine Endpoint Central (Desktop
Central), Patch Management, Software Deployment, Asset Management,
Configuration Management, and OS Deployment. The candidate will be
responsible for managing enterprise endpoints, ensuring patch compliance,
deploying software, maintaining endpoint security standards, and providing L2
operational support for endpoint management services.

The ideal candidate should have experience managing
large-scale endpoint environments and possess strong troubleshooting,
automation, and reporting capabilities.

Responsibilities

Mandatory Technical Skills

Endpoint Management

ManageEngine
Endpoint Central (Desktop Central)
Endpoint
Administration & Troubleshooting
Agent
Deployment and Maintenance
Configuration
Management
Policy
Management

Core Endpoint Central Features

Automated
Patching (Windows & Third-Party Applications)
Software
Distribution & Deployment
Asset
Tracking & Inventory Management
Configuration
Management
Operating
System Deployment (OSD)
Endpoint
Compliance Reporting
Remote
Endpoint Troubleshooting

Patch Management

Windows
Patch Management
Third-Party
Application Patching
Vulnerability
Remediation
Patch
Compliance Monitoring
Patch
Deployment Scheduling

Operating Systems

Windows
10 & Windows 11 Administration
Windows
Server 2016/2019/2022
Basic
macOS Endpoint Administration

Scripting & Automation

PowerShell
Scripting
Batch
Scripting
Endpoint
Automation

Preferred Skills

Microsoft
Intune / Microsoft Endpoint Manager
End
point Central or similar vulnerability management tools
Active
Directory Administration
Microsoft
Entra ID
ServiceNow
ITIL
Processes

Qualifications

Bachelor's
Degree in Computer Science, Information Technology, or related field.
4-8
years of experience in Endpoint Management and Patch Administration.
Hands-on
experience supporting enterprise environments with 1,000+ endpoints
preferred.
Strong
troubleshooting, analytical, and documentation skills.

Soft Skills

Strong
troubleshooting and problem-solving capabilities.
Excellent
verbal and written communication skills.
Ability
to work independently and in a team environment.
Strong
stakeholder and customer management skills.
Ability
to handle multiple priorities in a fast-paced support environment.
Experience
working in enterprise support operations.

Qualifications

Key Responsibilities

Endpoint Central Administration

Administer
and maintain ManageEngine Endpoint Central infrastructure.
Monitor
Endpoint Central servers, agents, distribution servers, and endpoint
health.
Troubleshoot
agent communication, deployment, and configuration issues.
Configure
and manage endpoint policies, templates, repositories, and custom groups.
Perform
Endpoint Central upgrades, maintenance, and health checks.

Automated Patching

Manage
end-to-end patch management lifecycle using Endpoint Central.
Deploy
Microsoft Windows OS updates and third-party software patches.
Schedule,
test, approve, and deploy security updates across enterprise endpoints.
Monitor
patch compliance and ensure timely remediation of vulnerabilities.
Troubleshoot
patch deployment failures and compliance issues.
Generate
patch compliance and audit reports.

Software Distribution

Package,
deploy, update, and uninstall software across enterprise endpoints.
Perform
silent software installations using predefined deployment templates.
Manage
software repositories and deployment packages.
Troubleshoot
software installation and deployment failures.
Ensure
software compliance and standardization across the environment.

Asset Tracking & Inventory Management

Maintain
accurate hardware and software inventory across all endpoints.
Track
IT assets, software licenses, and utilization reports.
Monitor
software compliance and license consumption.
Generate
asset management and inventory reports for audits and management review.

Configuration Management

Standardize
endpoint configurations across the organization.
Manage
user profiles, browser settings, security policies, and device
configurations.
Configure
power management settings and endpoint hardening policies.
Enforce
compliance through centralized endpoint policies.
Support
endpoint security baseline implementation.

Operating System Deployment (OSD)

Create,
maintain, and deploy Windows operating system images.
Perform
new device provisioning and endpoint refresh activities.
Support
OS migration and hardware replacement projects.
Manage
image customization, driver integration, and deployment templates.

Endpoint Security & Compliance

Support
vulnerability remediation and endpoint security initiatives.
Ensure
compliance with organizational security standards and policies.
Work
closely with security teams to address endpoint risks and audit findings.
Support
compliance audits and reporting requirements.

Incident & Service Request Management

Provide
Level 2 support for endpoint-related incidents and service requests.
Troubleshoot
and resolve complex endpoint management issues.
Perform
Root Cause Analysis (RCA) for recurring incidents.
Escalate
critical issues to L3 teams or vendors as required. Ensure SLA adherence and customer satisfaction

L2 Support Engineer (Endpoint Central & Patch Management)

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